Ratings based on 997 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
Dirty
Comment from Hotel Management
27 Mar 2024 by OnielRediresponse Specialist, Hotel Management
Thank you Marcus, for taking the time to write a review of your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you weren't satisfied with our cleanliness, our apologies for all inconveniences. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 15 Mar 2024
The WiFi kept going out and my key card kept disabling, locking me out my room on multiple occasions. Amenities are average nothing special but it’s a good place to stay the night if you are not looking for much.
Comment from Hotel Management
17 Mar 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear K, Thank you for taking the time to tell us about your experience at the Red Roof Inn Minneapolis - Plymouth. I am sorry you had less that a satisfactory experience prompting your 3/5 score. It seemed your stay felt short of your expectation due to the situation you described regarding the Wi-Fi and the key card not working to your liking. As it relates to the key card it is disactivated after a period of unused time due to security measures. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Jan 2024
Couldn’t check in until well after 5pm. No working tv
Comment from Hotel Management
26 Jan 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the RED ROOF INN MINNEAPOLIS - PLYMOUTH were disappointed to see your 1/5 score following your stay. You indicated that your experience did not meet your expectations due to being unable to check-in until after 5pm and the broken Tv. Our team is committed to satisfying our guest, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management
by A verified traveler
Posted 15 Jan 2024
I had a great experience here. Though the price was a bit high, I would easily stay at this hotel again and have stayed a couple times already. Staff was courteous and professional and that was appreciated.
The only problem I had was with the key card every time the room was cleaned.
Comment from Hotel Management
16 Jan 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MINNEAPOLIS - PLYMOUTH and I appreciate your 5/5 score following your stay. I am happy to read that you had a great experience with us and that you found the staff to courteous and professional. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 25 Nov 2023
Run down facility, needs complete rehab! No breakfast!
Comment from Hotel Management
28 Nov 2023 by Gabrielle RediResponse Specialist, Hotel Management
Dear Glenn,Thank you for your review following your stay at Red Roof Inn Minneapolis - Plymouth. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the run-down facility, as you described, and the lack of breakfast hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Nov 2023
Good value, nice room. Slept well.
Comment from Hotel Management
24 Nov 2023 by Recordo Rediresponse Specialist , Hotel Management
Hello Gerald,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MINNEAPOLIS - PLYMOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. Hearing you slept well in our nice room and also appreciated our good value, felt thrilling. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Staff are helpful
Posted 21 Oct 2023 on HotelsI checked in late after midnight. Staff offered a later checkout as a result. Nice
Comment from Hotel Management
23 Oct 2023 by Devorine Red Roof Management, Hotel Management
Thank you for taking the time to write a review of your stay, Gerald. I am glad to read that you were pleased with your experience and our late check out offer. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Minneapolis - Plymouth. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Oct 2023
Facilities in the room not properly maintained. Very Friendly staff.
Comment from Hotel Management
23 Oct 2023 by Devorine Red Roof Management, Hotel Management
Hi Mario,Thank you for sharing your thoughts following your stay at Red Roof Inn Minneapolis - Plymouth. It's great to hear that our staff was very friendly. However, you indicated that our facilities in the room not properly maintained and I truly apologize for any inconvenience caused. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Red Roof hopes that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Oct 2023
Bathroom light was burnt out and one of the pillows was dirty. Found some hair on the bed. People where very noisy and we could smell marihuana that was being smoked on the building
Comment from Hotel Management
11 Oct 2023 by OnielRediresponse Specialist, Hotel Management
Hello Sergio,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described, please accept our apologies for any inconvenience. To uphold our high standards at RedRoof I’ve shared your encountered with management to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 6 Oct 2023
Comment from Hotel Management
11 Oct 2023 by Oniel Rediresponse Specialist , Hotel Management
Hello Mark,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
