Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
1 Apr 2024 by SL Penang, Hotel Management
Thank you for rating us. We hope to welcome you back soon.
by A verified traveler
Posted 26 Mar 2024
Delicious breakfast buffet and great service at the grill restaurant bar
Comment from Hotel Management
26 Mar 2024 by SL Penang, Hotel Management
Thank you for rating us 5/5. We look forward to welcoming you back.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
14 Mar 2024 by SL Penang, Hotel Management
Thank you for sharing your feedback. We are pleased to hear about your wonderful vacation at Rasa Sayang. Looking forward to welcoming you back soon.
by A verified traveler
Posted 12 Mar 2024
Beautiful setting and great facilities. Breakfast staff very good. Concierge staff were a bit hit and miss
Comment from Hotel Management
14 Mar 2024 by SL Penang, Hotel Management
Thank you for sharing your review. We are pleased to hear about your overall pleasant stay experience. Looking forward to welcoming you back soon.
by A verified traveler from Singapore
Posted 10 Mar 2024
Aged property although rooms are generally well maintain. Old facilities small pools, NO beach access even though on beachfront. large gym wide breakfast spread but far from the city
Comment from Hotel Management
11 Mar 2024 by SL Penang, Hotel Management
Thank you for sharing your feedback for our continuous improvement. We do hope to have another opportunity to welcome you back in the near future.
by A verified traveler
Posted 4 Feb 2024
We have booked this property confident in the brand and looking forward to a relaxing and high end stay, but it turns out to be simply abysmal.
To begin with, the marketing is completely deceiving and indeed so inaccurate, better described as false advertising. The images portrays a well maintained and new establishment, when in fact is the complete opposite. Tiles missing on pool, carpet stained in lobby entrance, walls in the room ruined/dirty, swimming towels ripped &/or stained, terrace chairs ruined (see pictures) etc.
Whilst it is described as “Shangri La Rasa” there are in fact two hotels within the establishment: La Rasa Garden & Wing - be aware guests are treated completely different.
If you happen to have booked at the Garden, you are treated like a second class guess. Good luck in having a good night sleep! For some inexplicable reason, there are a couple of (kind of) musicians, singing until past midnight to an empty audience every night. During our stay we complained for the lack of rest and we were told it was an event and they could not do much about it. Completely lied to us, didn’t even apologise or try to mitigate the situation.
To make things worse, one night at 1:23 am the telephone rang shortly after having managed to fall asleep, to be asked by reception “have you ordered some tea?”. We brought a complaint forward to the manag,ent explaining all the above and absolutely no attempt were made to apologies for the horrendous stay.
DO NOT BOOK HERE!!!!
Comment from Hotel Management
6 Feb 2024 by SL Penang, Hotel Management
Thank you for sharing your feedback. We are sorry to hear about your unpleasant stay and we have shared your review with our team for our continuous improvement. We do hope you will provide us with another opportunity to welcome you back in the near future.
by A verified traveler
Posted 4 Feb 2024
Excellent as usual with a friendly enthusiastic team
Comment from Hotel Management
6 Feb 2024 by SL Penang, Hotel Management
Thank you for sharing your wonderful review. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 29 Jan 2024
The staff are genuinely the friendliest and most professional. The hotel grounds are immaculate and food and drink superb.
Comment from Hotel Management
1 Feb 2024 by SL Penang, Hotel Management
Thank you for sharing your wonderful stay experience. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back soon.
by A verified traveler
Posted 28 Jan 2024
Amazing service and beautiful grounds.
Comment from Hotel Management
29 Jan 2024 by SL Penang, Hotel Management
Thank you for sharing your review. We look forward to delighting you again soon.
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
29 Jan 2024 by SL Penang, Hotel Management
Thank you for sharing your rating. We hope to have another opportunity to welcome you for a better stay experience in the near future.
