Ratings based on 694 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Worst Ever Hotel!
Posted 27 Mar 2020 on HotelsSo sorry to say that this Hotel is the worst ever hotel which I have been! The washroom is so dirty with yellow muddy on the bathtub. The wall is lack of maintainenance. The room is uncomfortable for you to stay even more than a minute. I finally escaped the Hotel and found another one in Gurney!
Comment from Hotel Management
27 Mar 2020 by Marcom, Hotel Management
Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
by A verified traveler
VERY BAD SERVICE
Posted 2 Mar 2020 on Hotelsdapat bilik tidak seperti yg dinyatakan..staff kuanter pendaftaran yg tidak mesra..sombng dan tidak membantu
Comment from Hotel Management
5 Mar 2020 by Marcom, Hotel Management
Terima kasih atas penilaian anda dan maklum balas anda sangat berharga kepada kami, ketika kami berusaha memperbaiki dengan setiap penginapan. Permintaan maaf kami yang tulus mengenai perkara ini dan maklum balas anda telah disalurkan ke jabatan yang berkaitan untuk pembetulan. Kami berbangga dengan memenuhi keperluan tetamu kami dengan cara yang terbaik untuk menampung. Kami berharap dapat menyembut ketibaan anda sekali lagi di hotel kami pada kunjungan anda ke Pulau Pinang di masa yang akan datang.
Salam sejahtera,
Pihak Pengurusan
by A verified traveler from Tasek Gelugor
Posted 1 Mar 2020
I likes hotel staff..very friendly..amenities and facilities also good..i also likes the beach.so cool...i'll repeat my vacation here.love copthorne orchid...
Comment from Hotel Management
2 Mar 2020 by Marcom, Hotel Management
Thank you very much Encik Mohd for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
by A verified traveler
Posted 16 Feb 2020
Mouldy shower curtain
Pillow with bad smell, I called front desk and a new pillow arrived after an hour....
Everywhere In the room is old and not maintained
Very disappointed and not worth for the price
Bath tub is terrible and I have a two year girl, no choice but to put her into it for a short bath is a nightmare for me. I try to clean it but it still looks bad....
But to be fair the staff is nice and helpful
Comment from Hotel Management
18 Feb 2020 by Marcom, Hotel Management
Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
by A verified traveler
Posted 11 Feb 2020
Comment from Hotel Management
12 Feb 2020 by Marcom, Hotel Management
Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
by A verified traveler
Posted 30 Jan 2020
Comment from Hotel Management
31 Jan 2020 by Marcom, Hotel Management
Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
by A verified traveler
Posted 20 Jan 2020
It seems like the hotel needs revamping as the room smells stale. Maybe it is off season so the bath towels stink as well.
Breakfast was okay and they do alternate some dishes on the buffet.
Comment from Hotel Management
21 Jan 2020 by Marcom, Hotel Management
Thank you very much Miss Jennifer for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
by A verified traveler
Book Another Place
Posted 18 Jan 2020 on HotelsThis hotel is gross. Two roaches on wall during the stay. Outdated and smells like mildew and mold both in the hallways and the rooms. The bathrooms have chipped sinks and tubs, and height of the bathtub is completely unsafe. The front desk is friendly but don't seem to be able to answer many of your questions. Free breakfast is highlight but both the pool area and the beaches don't make up for terrible aspects of the hotel.
Comment from Hotel Management
21 Jan 2020 by Marcom, Hotel Management
Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
by A verified traveler
Posted 3 Jan 2020 on Hotels
Comment from Hotel Management
6 Jan 2020 by Marcom, Hotel Management
Thank you very much Soo Leng for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
by A verified traveler
Posted 30 Dec 2019
Comment from Hotel Management
30 Dec 2019 by The Management , Hotel Management
Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.
The Management.
