Ratings based on 183 Verified Reviews

3.5 out of 5
75% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Brill

Posted 3 Jun 2020 on Hotels
Amazing hospitality
Comment from Hotel Management
9 Jun 2020 by Peemai, Hotel Management
Thank you for your review
5 out of 5
by A verified traveler

Nice hotel

Posted 16 Mar 2020 on Hotels
Lovely pool, helpful staff. Deluxe room wasn't quite as nice as it looked in the photo, furniture was a bit worn looking. Great at the discount price we paid, but would have been a little disappointed if paying full price.
Comment from Hotel Management
18 Mar 2020 by Khan, Hotel Management
Dear Sir, Greeting from Bella Villa Pattaya, Thailand Thank you for a little time stayed with us And Thank you very much for your feedback also We will try do all best and need to fix our-self more Regards
4 out of 5
by A verified traveler

Posted 7 Feb 2019
Great cleaning staff. They are very friendly and work very hard. The front desk is not friendly at all. In fact, very cold. This was my fourth stay here. It’s has beautiful natural area on the inside of the hotel with trees growing...it’s a very relaxing and quiet place, except when they light firecrackers outside your window at 9 a.m. to celebrate Chinese New Year. No warning at all. Very unthoughtful to their guests.
Comment from Hotel Management
12 Feb 2019 by Bella Villa, Hotel Management
Dear Guest, Thanks for your helpful review of Bella Villa.! We appreciate your feedback and we will take noted of those key points to improve our hotel service,thanks again
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted 18 Mar 2018 on Hotels
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted 17 Mar 2018 on Hotels
Good experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to relax, slow down, and just enjoy.

Posted 2 Dec 2017
A very pleasant stay. Love the staff. It’s located on a quieter road and there are a few nice places to eat only a few minutes walk, as well as massage shops. There is an outside bar near bye so it can be somewhat loud in the evenings...but still pretty quiet area.
1 out of 5
by Megaco from Cyprus

rude and loud

Posted 18 Mar 2017 on Hotels
(-) Very noisy neighbourhood, it was not possible to fall asleep during the night. When I was checking in I asked about a quite room and I was given a room at the noisy side (pool faced) on purpose. (-) rude and will behaved staff. On the next day of my staying in this 'hotel' I asked politely about changing a room to the other, and I was said​ there are no room available (it was a lie, besides, hotels.com app had showed that many rooms are ready to book) (-) Only two simultaneous connections on WiFi, My request was denied of providing me more wifi slots. So bear in mind that if you're three in number and you're ​living in the same room, you don't get additional login and password for third person. (+) welcome drinks (-) The most disgusting thing is the pool! It smells like a toilet, never been cleaned before and it's in the mold! The water is dirty and turbid. (-) I've already mentioned a rude stuff. The guy who helped us to open a lock on a cage to the balcony (yes, there's a grate between the balcony and the balcony's door). So it was just standing in very middle of the room and been waiting for tips. Didn't want to leave... (-) Breakfast is not buffet, but quite poor (two eggs, soy sausage, bad coffee, and horrid juice) (+) there's a washing machine downstairs (40 baht) and a dryer (50 baht) (-+) small sauna (60 baht per hour), didn't have a change to use it. (-) location is ...,there's a loud bar nearby... and nothing else, except 7- eleven, and a few food carts
2 out of 5
by JAGDISH from Mumbai CITY ( INDIA )

NOT WORTH TO STAY FOR THE GIVEN PRICE !

Posted 2 Aug 2016 on Hotels
ILL INFORMED and NON COOPERATIVE STAFF. NO LIFT FOR ELDERLY PERSONS.
Comment from Hotel Management
12 Nov 2016 by General Manager, Hotel Management
Dear Khun Jagdish, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kittiyaporn Choosang
3 out of 5
by A verified traveler

Good stay

Posted 3 Jul 2016 on Hotels
Only stayed 1 night via Pattaya to home. The hotel is a nice play with pretty good facilities in the rooms and public areas except the humble look reception and lobby. And the breakfast is very moderate (not expensive though).
Comment from Hotel Management
12 Nov 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for the great review of our hotel! We are glad that you enjoyed your stay however we regret that you were not satisfied with the look of our Reception and Lobby. Please note that we are taking this to heart and we will use to improve. Hope to see you again very soon. Sincerely, Kittiyaporn Choosang
5 out of 5
by A verified traveler

Posted 28 Jun 2016 on Hotels
wonderful stay
Comment from Hotel Management
12 Nov 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kittiyaporn Choosang
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