Ratings based on 1,491 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from GARDEN GROVE
Posted 18 Apr 2024
The staff is friendly
Comment from Hotel Management
18 Apr 2024 by Farid, Hotel Management
Dear Ban,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating- thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Farid, Hotel Management
Dear Elmer,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Farid, Hotel Management
Dear Rechel,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating- thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
by A verified traveler
Posted 17 Apr 2024
Very nice and staff was very helpful
Comment from Hotel Management
17 Apr 2024 by Farid, Hotel Management
Dear Paul,Thank you for taking the time to share your experience with us and for giving us a 5-star review. We are delighted to hear that you had an excellent stay and that we met your expectations.Your feedback is incredibly valuable to us, as it helps us continue to provide exceptional service to our guests. We look forward to welcoming you back in the future and making your next stay even more memorable.Once again, thank you for choosing THE HERITAGE HOTEL MANILA and we appreciate your support.Sincerely,FARID SCHOUCAIR General ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 17 Apr 2024
Stayed at the Heritage hotel for one night and I could not fault it! The staff were so friendly and helpful, dinner and breakfast were both great and our room was clean and comfortable!
Will absolutely stay again at my next layover in Manila
Comment from Hotel Management
17 Apr 2024 by Farid, Hotel Management
Dear Shelley,Thank you for taking the time to share your experience with us and for giving us a 5-star review. We are delighted to hear that you had an excellent stay and that we met your expectations.Your feedback is incredibly valuable to us, as it helps us continue to provide exceptional service to our guests. We look forward to welcoming you back in the future and making your next stay even more memorable.Once again, thank you for choosing THE HERITAGE HOTEL MANILA and we appreciate your support.Sincerely,FARID SCHOUCAIR General ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 16 Apr 2024
Staff are helpful
Comment from Hotel Management
17 Apr 2024 by Farid, Hotel Management
Dear Noel,Thank you for taking the time to share your experience with us and for giving a 5-star review. We look forward to welcoming you back in the future and making your next stay even more memorable.Once again, thank you for choosing THE HERITAGE HOTEL MANILA and we appreciate your support.Sincerely,FARID SCHOUCAIR General ManagerThe Heritage Hotel Manila
by A verified traveler from S SAN FRAN
Posted 15 Apr 2024
Average accomodation.
Comment from Hotel Management
15 Apr 2024 by Farid, Hotel Management
Dear Marilou,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 14 Apr 2024
No bidet
Comment from Hotel Management
15 Apr 2024 by Farid, Hotel Management
Dear Maria,Thank you for leaving our business with a 3 star rating.You will be pleased to know that our guest rooms will undergo refurbishment this year. And this will include installing bidets in the bathroom.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 14 Apr 2024
I got a room for my wife and our son while in Manila. My 1 year old son had fever. At 1am the receptionist had staff nurse go check my son. In the morning they followed up and checked him. My wife boasted about how clean it was and how great the services was.
Comment from Hotel Management
15 Apr 2024 by Farid, Hotel Management
Dear Rosalil,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler from renton
Posted 13 Apr 2024
Staff is very kind and knowledgeable, but also safe environment and clean
From the housekeepers all the way to the front desk staff, they’re always professional and kind
Comment from Hotel Management
14 Apr 2024 by Farid, Hotel Management
Dear Marc,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
