Ratings based on 2,169 Verified Reviews

3.7 out of 5
74% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Los Angeles

Posted 10 15, 18
I would stay again in the Herritage. But the swimming pool needs to be cleaned, everything else was great
2 out of 5
by A verified traveler

Posted 10 12, 18
Its a fixeruper... friendly staff, but hotel should have had an upgrade years ago!
3 out of 5
by A verified traveler from USA

Posted 10 12, 18
Friendly staff, central location to Mall and airport
4 out of 5
by A verified traveler from Michigan

Posted 10 12, 18
Nearness to malls and beauty salons. Accessilty to transport. Very frindly hotel staff
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 11, 18
5 out of 5
by A verified traveler from New York, NY

Posted 10 10, 18
Nice hotel close to Mall of Asia. Courteous staff.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 9, 18
5 out of 5
by A verified traveler

Posted 10 6, 18
good location. Not bad for a not so mordern hotel.
Comment from Hotel Management
10 8, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you were satisfied with your stay. Please know that we will continue to give personalized service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
5 out of 5
by A verified traveler from Newark, NJ

Posted 10 4, 18
The staff was super helpful and very kind. Our meals were well prepared and always good. My only issue and it's just for me, sometimes I will prefer to get ice for myself and not call housekeeping. I feel it is a waste of their time for something like this. I'm already planning my trip for next year and the Heritage Hotel will be my first choice!!
Comment from Hotel Management
10 4, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for your feedback. We’re very glad to know that you enjoyed your stay. We will be delighted to have you again on your next visit. Noted on your comments and we will be doing our best to improve. Thank you and looking forward to have you again soon. Best Regards, The Management The Heritage Hotel Manila
4 out of 5
by A verified traveler

Posted 09 21, 18
Friendly and helpful staff though for its price the bathroom could have been a little more cleaner, also was unable to change the temperature of the aircon which made the room rather cold. I stayed at 3 different rooms and all where the same. Probably wont go again due to the hotels location and price but other than that it was good
Comment from Hotel Management
09 27, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're glad that you appreciate the friendly and helpful staff that we have. We are just saddened by the fact that we weren't able to satisfy you with our facilities. We are very sorry for the inconvenience. We do hope that you can still give our hotel another chance to prove that we are worth it of your visit. Thank you and hope to have you again soon. Best regards, The Management The Heritage Hotel Manila