Ratings based on 995 Verified Reviews
1.8 Room cleanliness
2.4 Service & staff
2.1 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Stayed there 5 days my first room was a mess. Smell like mold and cigarettes the place needs major repairs. The second room was a little better but the bed was terrible the mattress is old and I feel all the spring on my back like I was sleeping on the box spring. They had people living there who smoke weed and make noise all night lots of roaches and bugs will never stay there again I wish I could get my money back.
Comment from Hotel Management
17 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Felix,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ORLANDO SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,KamariaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Mar 2024
The room I stayed was dirty, noisy from the warehouse and water kept dripping all the time, out of water in first night, it was a nightmare.
Comment from Hotel Management
31 Mar 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Marco, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando South. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room and the noise disturbances you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Mar 2024
No shampoo, roach problem, floors clearly had not been mopped in a while, sticky & dirty.
Staff was clueless, only 1 light worked in the room, & no hand towels.
Would not recommend!
Comment from Hotel Management
25 Mar 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Stephen,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room, the insects you reported, the light that was not working and the misguided staff. Your satisfaction is important to us, and we would like to work towards a resolution. I have notified the property of your comments so they can work with the specialists to do a thorough inspection to prevent issues relating to insects from occurring again.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 16 Mar 2024
Really friendly staff
Comment from Hotel Management
17 Mar 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Evan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am happy to read that you found the staff to be friendly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 12 Mar 2024
I had flights cancelled and was a satisfactory location. Staff was friendly.
Comment from Hotel Management
13 Mar 2024 by Red Roof Management, Hotel Management
Dear Evan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was thrilled to have earned your perfect rating. You highlighted our staff was friendly and you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Mar 2024
The property smelled like cigarettes! It smelled terrible and had zero ameneties. I wouldn’t stay here again even if for free.
Comment from Hotel Management
12 Mar 2024 by Carla RediResponse Specialist, Hotel Management
Dear Humberto,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Orlando South. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the odor of the hotel was not to your liking, there were no amenities and the other concerns listed. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Mar 2024
One of the residents who either rents by the week or month on the ground level was drug dealing right in the parking lot with lots of people coming and going. The room had lots of bugs and floor was extremely dirty. Also the kitchen came with no dishes or utensils to cook any food i brought in. Worst 4 day rental ever and I travel a lot. Never again. The list can go on and on but not enough space to right everything down. I total disappointment. Oh also the TV never worked properly and had to call maintenance multiple time to repair. Which eventually I just did watch TV. I give this place Negative 2 stars. That's how bad it was. Hood Hotel it should be called! Never again!!
Comment from Hotel Management
12 Mar 2024 by Carla RediResponse Specialist, Hotel Management
Dear Andre,We are sorry to hear your recent experience at the HomeTowne Studios Orlando South did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Mar 2024
The bathroom was dirty and the shower leaked. The entrance door wasn't a tight seal. Very dark light fixtures weren't working all that well. Cabinets and drawers weren't in good shape either.
Comment from Hotel Management
5 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Virgil,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean bathroom, leakage, light fixtures not being fully functional and the other issues mentioned. We apologize for this issue. I have shared your comments with management to address your concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Petr, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Yuki, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management
