Ratings based on 190 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Davenport
Posted 14 Apr 2024
Primeramente llegamos y nadie nos notificó que la piscina estaba no apta para clientes. La estadía incluía, piscina y desayuno los cuales ninguno de los dos estuvo disponible y mi prioridad era la piscina ya que lleve a mi hija menor de edad y no pudo hacer nada. Definitivamente si todo eso lo hubieran notificado antes del check in no hubiera reservado.
Comment from Hotel Management
15 Apr 2024 by Guest Relations Management, Hotel Management
Dear Keylla, We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us, and we're deeply saddened to learn that we fell short of meeting your expectations. We apologize for the inconvenience you faced due to the cleanliness issues and the lack of amenities you expected. Rest assured, we take your concerns seriously, and we'll be addressing them promptly to ensure that such issues don't recur in the future. Your comfort and satisfaction are our utmost priorities, and we hope for the opportunity to make things right and regain your trust in our services. Thank you for bringing these matters to our attention.
by A verified traveler from Elmwood Park
Posted 30 Mar 2024
Old, carpeting was dirty and disgusting and the pool was under construction. Also, we over heard other guests talking about bugs in their room. I’m concerned about my clothes and luggage. I will never stay there again.
Comment from Hotel Management
30 Mar 2024 by Front Desk Agent , Hotel Management
Dear Valued Guest, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay. Please know that we are currently undergoing renovations to improve the overall experience for our guests, including updates to the carpeting and pool area. Regarding the issue with bugs, we assure you that we take cleanliness and pest control very seriously, and our team has thoroughly inspected the room in question to address any potential issues.We understand your frustration and want to make things right. As a gesture of goodwill, we have upgraded your room to ensure a more comfortable and enjoyable stay during the remainder of your time with us. We hope this demonstrates our commitment to providing exceptional service and accommodations. If there is anything else we can do to improve your experience, please do not hesitate to let us know.Warm regards,Ramada Front Desk
by A verified traveler
Posted 25 Mar 2024
Overall just dinghy and no water in the pool! Left and booked elsewhere.
Comment from Hotel Management
25 Mar 2024 by Front Desk Agent , Hotel Management
Hi Jhon, we are sorry for your experience with us. During this moments the hotel its under renovation, that is why the pool is being cleaned, painted and fixed. We hope to see you again soon.
by A verified traveler
Posted 24 Mar 2024
Walls in the room dirty. Property outdated. The pool is closed and the breakfast is hot only on weekends and it was only eggs. Front desk receptionist was polite and accommodating. Overall the property needs a lot of works. I won’t book here again.
Comment from Hotel Management
27 Mar 2024 by Guest Relations Management, Hotel Management
Dear Lorraine,We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback about the condition of the walls, the outdated property, and the limited breakfast options is concerning, and we sincerely apologize for falling short of your expectations. It's heartening to know that our front desk receptionist provided you with polite and accommodating service; however, we understand that it doesn't fully compensate for the overall issues you encountered. Please know that we take your comments seriously, and we will work diligently to address these areas of concern to enhance the quality of our guests' experiences. We value your feedback and hope to have the opportunity to welcome you back in the future with a much-improved stay.
by A verified traveler
Posted 19 Mar 2024
Not well kept. Dog feces in hall, cold BLACK MUD coffee at 8 am. Toast and hafl plain donut was breakfast. Juice machine not working. This was a place to sleep, just no towels for a shower.
Comment from Hotel Management
19 Mar 2024 by Front Desk Agent , Hotel Management
hi paul,we apologize for your experience. we try very hard to provide the best experience for all of our guest.You have been heard and we are working very hard to correct this issue At this moment we are under new management and we have started renovations. we can assure you that your next visit will exceed your expectations
by A verified traveler
Posted 16 Mar 2024
A very deteriorated property in need of multiple repairs / improvements. Some outside doors do not lock at night (unsafe). Insects are visible in the rooms, (roaches. And ants), some faucets leaks (shower head), amenities are not functioning as advertised ( pools not functioning, continental breakfast offer only in certain days). Very disappointing stayed will not visit that hotel again.
Comment from Hotel Management
16 Mar 2024 by Front Desk Agent , Hotel Management
HI German, we are sorry for your inconvenience unsafe feeling you had trough your stay. The outside door remains unlocked due to the number of kids and families that stay here and always having guests coming in during any time of the day. Unfortunately, the hotel is under renovation, this includes rooms and a pool. We offer breakfast included in your room charges which means we do not charge any extra fee for breakfast.At the weekends its continental breakfast and during weekdays its cold breakfast this includes fruits, bread, coffee, and milk, with butter and cream cheese. we look forward to seeing you again and improve your experience with us.
by A verified traveler
Posted 15 Mar 2024
This hotel is by far the worst, grossest, most run down hotel I’ve ever been to. The room was the most disgusting thing ever, it smelled awful. The carpet was stained and dirty. The toilet, tile and vanity in the bathroom were stained and chipped. The toilet ran the entire night. They advertised a pool but was in maintenance. We only stayed 1 night but i wouldn't go back.
The front desk guy was not very courteous either.
The only good thing I must say is that trying to rush out of there we left some shoes and we called to see of they found then, at first they said no but fortunately about an hour later we received a call from the hotel telling us they had them and we could pick them up.
So I appreciate the honesty and the call back.
Appearance and cleanliness are VERY important in hospitality. It did not feel safe to stay here.
Comment from Hotel Management
16 Mar 2024 by Front Desk Agent , Hotel Management
Hi Ana, thank you for you honesty. The hotel is under renovation at the moment we are fixing rooms and the pool is also being cleaned and painted. We kindly appreciate your time and we are very much thankful for your stay at our Hotel. We look forward to seeing you again and improve your experience here with us.
by A verified traveler
Posted 15 Mar 2024
Breakfast and coffee were gone by 8:30am. Staff didn't really care. Hotel was a bit old. Didn't like the area. Would not stay there again.
Comment from Hotel Management
15 Mar 2024 by Front Desk Agent , Hotel Management
Hi im sorry for the inconvenience, breakfast its from 6:30 am to 9am. Thank you for your stay, we look forward to seeing you again.
by A verified traveler
Posted 11 Mar 2024
This hotel was terrible. The common areas were dirty. There was a homeless man sleeping in the down stairs hallway. The outside doors were enabled with key card entry. They didnt work. You could get in without a key. There was a cockroach in the stair well. There was fighting in the parking lot. The whole place smelled of marijuana. The breakfast was awful. The machines such as the juice were broken & empty for the 2 mornings i was there. They had to send a staff to the grocery store to buy juice. More often then not there was no one at the front desk to discuss the problems
The pull out bed in our room was horribly broken. I had to wait for 30 mins for a staff member to check out. The pool was drained. They laughed at me when i asked about it & blamed it on spring break. There was loud music at all hours of the night. Trash thrown about the whole hotel. I cant even begin to tell you how awful this place was!
Comment from Hotel Management
12 Mar 2024 by Guest Relations Management, Hotel Management
Dear Renee,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback highlights several concerning issues that do not reflect the standard of service and cleanliness we strive to maintain. We deeply regret the inconveniences caused by the unclean common areas, security lapses, maintenance issues, and disturbances during your stay. Rest assured, we take your comments seriously and will address each of these issues with our team to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short of your expectations. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 5 Mar 2024
Nothing
Comment from Hotel Management
5 Mar 2024 by Guest Relations Management, Hotel Management
Hi Louise!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
