Ratings based on 2,356 Verified Reviews
1.8 Room cleanliness
2.6 Service & staff
2.0 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
Dirtiest place ever. Roaches. There was I flushable feces already in the toilet when going in
Comment from Hotel Management
27 Mar 2024 by Mgr, Hotel Management
Hello, Alfredo- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate personnel.
by A verified traveler
Posted 27 Mar 2024
We got to the hotel and it was so bad on top of that we got the the room and there was cockroaches and dead lizards it was so nasty
Comment from Hotel Management
27 Mar 2024 by Mgr, Hotel Management
Hello, Lisandra- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate departments.
by A verified traveler
Posted 26 Mar 2024
beds and bathroom extremely clean. premises where some what clean. carlets are really dirty. but it was perfect for what i wanted ehich was just to sleep in.
Comment from Hotel Management
27 Mar 2024 by Management, Hotel Management
Thank you for your candid feedback. It was our pleasure to host you.
by A verified traveler
Posted 26 Mar 2024
Everything was close by thats a plus
Comment from Hotel Management
27 Mar 2024 by Management, Hotel Management
Thank you for your candid feedback. It was our pleasure to host you.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Management, Hotel Management
Thank you for your candid review. We are happy to have met and hopefully exceeded your expectations.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay.
by A verified traveler
Posted 17 Mar 2024
The electric outlets were unsecured. The bathroom door couldn't close because the hinge was broken. The cable TV was meh. The furniture was beyond repair. The carpets smelled of god-knows-what. The door security swing latch was missing. I saw one of the housekeeping staff spit in the walkway. Check-in took over 45 mins. But the AC did work very well.
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.
by A verified traveler
Posted 17 Mar 2024
At first, the hotel facilities would have received 4 stars out of 5 for a 3 star hotel. It appears clean and a cute theme. Then I found out that the restaurant, pool side refreshments, and mini-golf were closed for a long time. It was a simple room but had no issues the first night. The next morning I killed 3 roaches. I learned the sink was plumbed wrong, the cold was hot and hot faucet was cold. The carpet was torn. Then after checking out, I went to use the lobby restroom and found both toilets were plugged, one of the with human waste. I realize the hotel can't control the people that use their bathrooms. Keep your luggage sealed if you stay here.
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.
by A verified traveler
Posted 16 Mar 2024
The heated pool.
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!
by A verified traveler
Posted 15 Mar 2024
The room was not stocked with adequate supplies, three of us were staying there and they had enough items for one person. Also they had no comforter on the bed, what they used for a comforter was a fitted sheet which was the material of a curtain. And the cable was blurry, I've stayed in $40 motels better than this place that ended up running a little over $90.
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.