Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lynn Haven
Posted 17 Apr 2024
Charming hotel, as are all the Kessler properties are.
by A verified traveler from San Francisco
Posted 16 Apr 2024
Great location! Great food at their restaurants. Gym could use a kettle ball or two.
by A verified traveler
Posted 31 Mar 2024
Breakfast and brunch were very expensive. The room didn’t have a small fridge
Comment from Hotel Management
9 Apr 2024 by Guest Services Team, Hotel Management
Thank you for your feedback; we appreciate this and will make note of this with our teams.
by A verified traveler from brooklyn
Posted 25 Mar 2024
To be honest, this hotel could have probably been a good stay for me. But due to the almost four hours waiting to be checked in and been placed in a room right across from the ice vending machine, that had people seemingly getting ice all hours of the night. Had a constant sleep disturbance during my stay.
Comment from Hotel Management
9 Apr 2024 by Guest Services Team, Hotel Management
We sincerely apologize for the experience you had while staying with us and truly appreciate the feedback. Please reach out to us should you choose to return and we will ensure you will be located in a quieter section of the hotel.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Guest Services Team, Hotel Management
Thank you so much! We hope to see you again!
by A verified traveler
Posted 23 Mar 2024
The service you are paying for in the rates charged by this hotel is not there. They were understaffed. Huge line to get in to valet parking. Huge check-in line in the lobby with one person at the front. When we called the room service number to order food, no one picked up after 5 minutes.
Comment from Hotel Management
9 Apr 2024 by Guest Services Team, Hotel Management
We sincerely apologize yet appreciate your feedback. We have noted this and will bring this message back to our teams.
by A verified traveler
Posted 18 Mar 2024
Amazing stay. The neighbors we loudly enjoying each other all night, but the staff and hotel took care of the situation and made up for the noisy neighbors. Would stay again anytime!
Comment from Hotel Management
9 Apr 2024 by Guest Services Team, Hotel Management
Thank you so very much for your kindness. Please let us know when you plan on returning!
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Guest Services Team, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 10 Mar 2024
Great place
Comment from Hotel Management
9 Apr 2024 by Guest Services Team, Hotel Management
Thank you so much!
by A verified traveler
Posted 10 Mar 2024
Wheelchair lift did not work so could not gain access to pool and been out of order for days so we can not use the pool and the pool deck bar which is what we came for
Comment from Hotel Management
11 Apr 2024 by Guest Services Team, Hotel Management
We sincerely apologize for this issue and will follow up with our Engineering Teams. Thank you for bringing this to our attention.
