Ratings based on 3,195 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Nice place
Comment from Hotel Management
18 Apr 2024 by AP, Guest Services, Hotel Management
Thank you for your positive review, Tim! We are delighted that you enjoyed your stay with us, and we greatly appreciate your feedback. Thank you for choosing Caribe Royale Orlando and we hope to welcome you again soon.
by A verified traveler
Posted 17 Apr 2024
Upscale resort and pricy, but may family had a good time, staying there. I hope they can change detergent dispenser, requiring coins. I had to walk to a different building to get coins.
by A verified traveler
Posted 16 Apr 2024
I won't give it 5 stars because my refund hasn't been completed yet, that takes more than 10 business days.
Comment from Hotel Management
18 Apr 2024 by AP, Guest Services, Hotel Management
Dear Rodrigo,Thank you for taking the time to leave us a review. While we are pleased you enjoyed your overall experience with us, we apologize for any delay you experienced with receiving your deposit hold. The deposit hold is released upon your departure, and it may take 7-10 business days to reflect in your bank account. If you have yet to see this reflection, please contact your bank institution. We appreciate your feedback and hope to have the opportunity to welcome you back to Caribe Royale Orlando in the future.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by AP, Guest Services, Hotel Management
Dear Matthew,Thank you for taking time to review your recent stay. Based on your rating, it appears that you were not completely satisfied with your experience. What could we have done differently to make your stay more memorable? We hope to have the opportunity to welcome you back and provide you with a better experience in the future.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by AP, Guest Services, Hotel Management
Dear Ruddy,We noticed that you left a negative rating without providing any specific feedback. We would truly appreciate it if you could provide us with more details about your recent stay and the areas where we fell short of your expectations. We value your feedback as it helps us improve our services and enhance the guest experience. Thank you for your review.
by A verified traveler
Posted 15 Apr 2024
The mail pool was closed for the whole day for a “private event”
Boring place and too expensive
Comment from Hotel Management
17 Apr 2024 by AP, Guest Services, Hotel Management
Dear Sandra,Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience caused by the pool closure during your stay. Your comments have been shared with our team as it will help us improve services and enhance the guest experience. We hope to have the opportunity to welcome you back and provide you with a positive experience in the future.
by A verified traveler
Posted 14 Apr 2024
My kids love it
Comment from Hotel Management
16 Apr 2024 by AP, Guest Services, Hotel Management
Dear Marvin,Thank you for your wonderful review! We are thrilled to hear that you and your family enjoyed your stay with us. We greatly appreciate your feedback and look forward to welcoming you back soon. Thank you for choosing Caribe Royale Orlando!
by A verified traveler from Stratford
Posted 14 Apr 2024
Very clean and modern. Exceptional customer service
Comment from Hotel Management
16 Apr 2024 by AP, Guest Services, Hotel Management
Dear Scott,Thank you for the 5-star review! We are delighted to hear that you found our resort clean, modern, and enjoyed our exceptional service. We greatly appreciate your feedback and look forward to welcoming you back to Caribe Royale Orlando in the future!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by AP, Guest Services, Hotel Management
Dear Christina,Thank you for choosing Caribe Royale Orlando for your stay. We are delighted to learn that you had a positive experience overall, and we look forward to welcoming you back soon.
by A verified traveler
Posted 14 Apr 2024
Comfortable and nice view
Comment from Hotel Management
16 Apr 2024 by AP, Guest Services, Hotel Management
Dear Carl,Thank you for the 5-star review! We are glad to hear that you found your stay comfortable, and you enjoyed your room view. Your feedback is greatly appreciated. Thank you for choosing Caribe Royale Orlando, and we hope to welcome you back again soon.
