Ratings based on 1,753 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Perfect stay
Comment from Hotel Management
17 Apr 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Justice, Mahalo for sharing your feedback. We are delighted you had a great experience at Sheraton Waikiki. Our team is dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure hosting you, and we look forward to providing you with another exceptional stay in the future.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 16 Apr 2024
Property is clean and very relaxing. It’s walking distance to everything you need for a perfect vacation. Recommend this property for families.
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Guest Experience Team, Hotel Management
Aloha Behrooz, Mahalo for sharing your rating. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Mahalo, Mari K. Guest Experience Team
by A verified traveler
Posted 15 Apr 2024
This is my second time at the Sheraton and the service was excellent!
Enjoying every minute
Comment from Hotel Management
16 Apr 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Nancy, Mahalo for returning to Sheraton Waikiki and letting us know that you had a great stay. We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations is what sets us apart, and we sincerely appreciate you recognizing our efforts. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 15 Apr 2024
I booked an ocean front room and was looking at the side of the royal hawaiian
Comment from Hotel Management
16 Apr 2024 by Guest Experience Team, Hotel Management
Aloha Ms. Rae, Mahalo for sharing your feedback. We apologize for any disappointment caused by the room view not meeting your expectations during your recent visit. We understand the significance of a pleasant view, particularly when booking a beachfront room, and we deeply regret any frustration this has caused. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences, and we hope to have the opportunity to welcome you back in the future for an improved and more satisfying stay.Mahalo, Mari K. Guest Experience Team
by A verified traveler
Posted 14 Apr 2024
Good location. Small pool and deck area. The oceanfront restaurant/bar closes at 4:30 pm - why?
Comment from Hotel Management
15 Apr 2024 by Sheraton Waikiki Guest Experience Team., Hotel Management
Aloha Michael, Mahalo for choosing Sheraton Waikiki. We are glad to know that you enjoyed our hotel's breath-taking location and that you had an overall pleasant stay. That said, we understand your desire for more relaxation space and regret your disappointment regarding Edge of Waikiki's closing time. Your input is valuable to us as we strive to enhance our guests' experiences and ensure that our offerings align better with our guests' needs and expectations. We look forward to welcoming you back for an even better visit in the future. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
13 Apr 2024 by Guest Experience Team, Hotel Management
Aloha Saaransh, Mahalo for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Mahalo, Mari K. Guest Experience Team
by A verified traveler
Posted 11 Apr 2024
Wonderful place to be, highly recommended for any occasion, especially for families
Comment from Hotel Management
12 Apr 2024 by Guest Experience Team, Hotel Management
Aloha Joon, Mahalo for letting us know the Sheraton Waikiki was perfect for your visit. Our resort is ideally located for fun-loving family vacations with all the excitement and entertainment in the heart of Waikiki, and we are pleased you agree. Mahalo once more for your generous feedback, and we hope to see you again any time your travels bring you to the islands.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team
