Ratings based on 2,018 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Great!
Comment from Hotel Management
18 Apr 2024 by Guest Services, Hotel Management
Aloha Briana, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services
by A verified traveler
Posted 17 Apr 2024
We don’t usually do reviews but I feel compelled to do one on this resort. My wife and I had saved for quite a long time for this vacation only to have it spoiled by hidden fees, sub par parking arrangements, a useless coffee maker and very overpriced tasteless food! But with that being said housekeeping was always on point and we were close to the ocean.
Comment from Hotel Management
19 Apr 2024 by Guest Services, Hotel Management
Aloha Jennifer,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services
by A verified traveler
Posted 17 Apr 2024
Great lobby and Morimoti restaurant are great. Good location. Rooms were a little disappointing , little being the key word here. Carpet in the halls were worn out and not vacuumed once during our 4 day stay. The pot smoke coming from room 1622 every morning and night was a real bummer, could not go out on the balcony because of tje heavy stench of weed. Staff notified 3 days in a row with no corrective action taken.
Comment from Hotel Management
18 Apr 2024 by Guest Services, Hotel Management
Aloha Mark, Mahalo for choosing to stay with us and sharing your experience. We are glad you liked our perfect location and sumptuous food options. However, we sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services
by A verified traveler
Posted 17 Apr 2024
The resort was very nice and the customer service was great. Everything was in walking distance the beach was beautiful all day! Thanks for making our stay one to remember. We shall be back some day!
Comment from Hotel Management
18 Apr 2024 by Guest Services, Hotel Management
Aloha Gladis, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our perfect location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services
by A verified traveler
Posted 17 Apr 2024
Good location. Stuff is very friendly. Noisy
Comment from Hotel Management
17 Apr 2024 by Guest Services, Hotel Management
Aloha Naira, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services
by A verified traveler
Posted 16 Apr 2024
Loved the property better than excepted. Loved the 2 minute walk to the beach too!
Comment from Hotel Management
17 Apr 2024 by Guest Services, Hotel Management
Aloha Aimee, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad you enjoyed our exquisite facilities and prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services
by A verified traveler
Posted 15 Apr 2024
Rooms need a deeper refresh. Some musty smell. Stains on sofa. Most of pool area was closed for a private event for a day while they set up.
Comment from Hotel Management
15 Apr 2024 by Guest Services, Hotel Management
Aloha Rodrick,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services
by A verified traveler
Posted 15 Apr 2024
The property was beautiful and the staff was extremely helpful. Close to shopping and right next to the beach!!
Comment from Hotel Management
15 Apr 2024 by Guest Services, Hotel Management
Aloha Nahshon, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location and excellent staff. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Guest Services, Hotel Management
Aloha Brian,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an excellent stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back soon.Mahalo nui loa,Guest Services
by A verified traveler
Posted 14 Apr 2024
Great staff and cleanliness.
Comment from Hotel Management
15 Apr 2024 by Guest Services, Hotel Management
Aloha Adrian, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our cleanliness and welcoming staff. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services
