Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
The building was old but the staff were very friendly and helpful. The Banyan suite was not as convenient with just a mini kitchen. I was expecting a stove element instead of just a fridge and sink. I would stay here again but I'd pay a bit more for the slightly larger suite with a full kitchen.
Comment from Hotel Management
27 Mar 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 24 Mar 2024
Very good and safe area amazing staff! Only down thing was the sofa bed not comfortable and my pillow case had some mold also no trash can in restroom other than that highly recommend!
Comment from Hotel Management
25 Mar 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 2 Mar 2024
It was a condo with a kitchen and when you stay a long time it is nice to have a kitchen
Comment from Hotel Management
4 Mar 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 25 Feb 2024
Its walkable to shops and restaurants
Comment from Hotel Management
4 Mar 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 22 Feb 2024
Easily able to walk everywhere
Comment from Hotel Management
22 Feb 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 20 Feb 2024
Shower did not drain well, and remote for TV did not work well. Other than this, room was clean and spacious, with nice view of ocean.
Comment from Hotel Management
22 Feb 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 20 Feb 2024
Overall it was ok. Our room was ready when we flew into Hawaii early in the morning which was great as we had an all night flight from Australia. There was some issues with the bathtub. Bed not very comfortable. Close to beach was nice. Great location to restaurants and shopping. I felt it was a little overpriced.
Comment from Hotel Management
4 Mar 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 19 Feb 2024
We arrived very late and tired and the night staff on 2/17 were very welcoming, efficient. The bell/valet service was very good, the room had all the extras we asked and was comfortable. We just stayed the one night before heading to the north shore, but it was a nice place to land after a long flight. We recommend better pillows and water in the vending machines but everything else was great for a family
Comment from Hotel Management
22 Feb 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 16 Feb 2024
We had a wonderful stay. The rooms were clean, the staff was very friendly and helpful, and it was a great location for the beach. Our room slept 6. We appreciated that they had appliances that we could check out for cooking. Laundry room was clean and reasonably priced for washing our clothes. Very impressed with overall experience!
Comment from Hotel Management
16 Feb 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
20 Mar 2024 by TonyG, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments!We hope to see you again soon.