Ratings based on 1,733 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
Renovated room was nice. Gap under door allowing hall light into room at night was annoying. Patio door was so stiff and heavy, extremely difficult to open. Fridge was useless, more like a beverage cooler than a fridge. Wouldn't store anything requiring refrigeration.
Pools are nice although very limited seating given the size of the two hotels sharing the pools.
Not a big fan of the lobby area, too noisy and busy. Felt very chaotic. Difficult to find service desks.
Good location, right on the beach and close to lots of shops and restaurants.
by A verified traveler
Posted 27 Mar 2024
Elevators took some time and it was frustrating that you couldn’t order food to the room and there weren’t many options on the grounds. Otherwise it was wonderful!
Comment from Hotel Management
28 Mar 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Jayme, Mahalo for being our guest at Sheraton Waikiki and sharing your experience. We are delighted to know you enjoyed your overall stay with us. However, we apologize for the inconvenience and frustration caused by our elevator service during our peak season. We are grateful for your patience and appreciate all feedback that helps us improve our guest experience. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay in the future. Furthermore, we regret not meeting all your expectations. Mahalo again for your feedback, and we look forward to your next visit. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 27 Mar 2024
Not able to find chairs for pool area
by A verified traveler from Eden Prairie
Posted 25 Mar 2024
A really nice hotel. The rooms are very nice. Staff is helpful. We will return!
Comment from Hotel Management
26 Mar 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Scott, Mahalo for sharing about your stay at Sheraton Waikiki. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our comfortable accommodations and courteous associates enhanced your visit. We hope to see you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Guest Experience Team, Hotel Management
Aloha Jimmy, Mahalo for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Waikiki, and we look forward to welcoming you back soon.Mahalo,Mari K.Guest Experience Team
by A verified traveler
Posted 25 Mar 2024
It was a perfect location for a restful getaway.
Comment from Hotel Management
25 Mar 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Nick, Mahalo for choosing Sheraton Waikiki during your visit to Hawaii. We appreciate you sharing how much you enjoyed your time with us and our great location. Just three miles from the famed Diamond Head Crater, steps from Waikiki Beach, shopping, and more, it is always a joy to provide our guests with the best our area offers. We look forward to hosting you again whenever your travels bring you this way.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 24 Mar 2024
Location is great!
by A verified traveler from Culpeper
Posted 24 Mar 2024
Love the room key bracelet
Comment from Hotel Management
24 Mar 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Ginger, Mahalo for choosing Sheraton Waikiki. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning how much you loved our room keys. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 22 Mar 2024
Great location, central to shops and great places to walk. Very clean and private beach.
by A verified traveler
Posted 20 Mar 2024
We had a great time
Comment from Hotel Management
21 Mar 2024 by Guest Experience Team, Hotel Management
Aloha Tatiana, Mahalo for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Waikiki. We look forward to your return and wish you all the best with your future travels.Mahalo,Mari K.,Sheraton Waikiki Guest Experience Team