Ratings based on 1,002 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from castro Valley
Posted 28 Mar 2024
Great
by A verified traveler
Posted 28 Mar 2024
Excellent location and amenities! Great and helpful staff!
by A verified traveler
Posted 27 Mar 2024
I didn’t like that we couldn’t enjoy our balcony during our whole stay and our room missed a couple days of cleaning. My daughter and I loved the pool.
I also loved how we were compensated for the inconveniences.
Thank you for the great service.
by A verified traveler
Posted 27 Mar 2024
This was our first time visiting Honolulu.We chose to stay at the Hilton Waikiki Beach Resort for our first week.Then with family for our second week and our last three days back at the Hilton.
During our first week at the Hilton we were so excited to be staying on the 37th floor. The view was amazing but our balcony had a lot of bird poop on it. This kept us from enjoying it as much as we would have liked. It didn’t get cleaned until we informed a manager. This was after at least 4 days of us being there. We decided to call attention to it after our room also didn’t get cleaned for at least 2 days during our time.
When we checked out at the end of our first week I was told it was because they were short handed.
I did get a sincere apology and was told my resort fees would be waived. I thought that was great customer service but I was really surprised to get a call from a woman on the morning of 19th the day we were returning for our last 3 days to tell me she also wanted to upgrade our room to the presidential suite.
I’m so sorry I didn’t get your name, but my family and I thank you so much for the upgrade the room was so beautiful just as beautiful as the ocean view.
Thank you again for the great customer service.
I wish we could have stayed longer.
by A verified traveler
Posted 26 Mar 2024
My son and I stayed recently for 10 days. It's a beautiful hotel! Very clean and tastefully decorated. Especially loved the rooftop pool deck! The addition of cornhole and miniature golf was brilliant. Pool was lovely. Definitely would highly recommend this well appointed hotel! 😊
by A verified traveler
Posted 25 Mar 2024
Nope!
by A verified traveler
Posted 25 Mar 2024
Hotel robbed my account been going to the bank tryna get it back smh
by A verified traveler
Posted 24 Mar 2024
A great location. Just a 5-minute walk to the beach and an equal distance to restaurants and shopping. The hotel is a nice facility but we had an issue with a whistling noise in the water pipes. Every time you flushed the toilet or ran water, the whistled continued for minutes. That can be easily fixed but we had to change rooms. We appreciated the helpfulness of the staff with this issue. The restaurant staff are equally helpful and kind.
Comment from Hotel Management
25 Mar 2024 by Emily, Hotel Management
Aloha, Robert!Thank you for choosing to stay at our hotel on your recent trip. We are happy to hear you overall enjoyed your stay and especially appreciated our resort's location in the heart of Waikiki. It's great to hear you were able to explore the surrounding area!We apologize for the inconvenience you experienced with the water pipe noise. We understand the importance of staying in a comfortable room when traveling, and we are sorry you had to experience this issue. We have passed this information along to our engineering team in order to quickly resolve the noise issue and provide a better experience for our guests. Again, we apologize.It's wonderful to know our staff was able to assist you and move you to a more quiet and comfortable room. We are happy to hear our team members' friendliness helped mediate the situation. Thank you for your understanding.Should your travels bring you back to Waikiki Beach, we hope to welcome you back to our resort for another wonderful trip.Mahalo!
by A verified traveler from BELLE VERNON
Posted 24 Mar 2024
by A verified traveler
Posted 23 Mar 2024
The hotel staff were all super friendly and helpful. The room was good size for a family of 4 but it is for sure a bit dated. The pool on the 10th floor and the mini golf were perfect for the kids and for us to relax. It’s a block from the main strip and the beach where all the stores are. Very walkable and convenient. I’d stay there again for sure.
Comment from Hotel Management
23 Mar 2024 by Emily, Hotel Management
Aloha, Georgia!Thank you for choosing to stay with us at Hilton Waikiki Beach. We are thrilled to hear your family had an overall pleasant experience and enjoyed the amenities at our hotel such as the pool deck and mini golf.We appreciate you taking the time to leave a review and share your kind words. It's wonderful to hear our staff helped contribute to a great trip!Regarding our guest rooms, we appreciate your feedback. It's great to know the size of our rooms was suitable for your family, but we apologize for the outdated aspects you encountered. Our hotel is certainly older than other options in the area, but we are constantly renovating and improving our public and private spaces. Thank you for sharing your review. We will use your feedback as we continue to upgrade our resort!Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future for another great experience.Mahalo!