Ratings based on 975 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
Comfortable. Good price. Pleasant staff. Not the most enticing location but very convenient for a quick overnight Newcastle stay
by A verified traveler
Posted 15 Mar 2024
Great staff , very helpful
by A verified traveler
Posted 1 Mar 2024
Furniture needs update or maintanence
Comment from Hotel Management
3 Mar 2024 by Ibis Newcastle Management , Hotel Management
Dear Ziva, Thank you for taking the time to share your feedback with us. We're sorry to hear that you found the furniture in need of maintenance.Maintaining a comfortable and pleasant environment for our guests is important to us, and we will address the issue with our maintenance team to ensure that any necessary updates or repairs are completed promptly.We appreciate your feedback as it helps us to improve our services and facilities. We hope that you will consider giving us another opportunity to provide you with a better experience in the future.
by A verified traveler from Charlottetown
Posted 21 Feb 2024
by A verified traveler
Posted 11 Feb 2024
It was close to town
Comment from Hotel Management
3 Mar 2024 by Ibis Newcastle Team, Hotel Management
Dear Helene, Thank you for choosing to stay at Ibis Newcastle and for sharing your feedback with us. We're pleased to hear that you found our hotel conveniently located close to town.If there are any specific aspects of your stay that you particularly enjoyed or that we could improve upon, please let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 21 Jan 2024
Convenient to the train
Comment from Hotel Management
3 Mar 2024 by Ibis Newcastle Management , Hotel Management
Dear Andrew, Thank you for choosing to stay at Ibis Newcastle and for sharing your feedback with us. We're pleased to hear that you found our hotel convenient to the train station.If there are any other aspects of your stay that you particularly enjoyed or that we could improve upon, please let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
3 Mar 2024 by Ibis Newcastle , Hotel Management
Dear Jennifer, Thank you for rating your stay at Ibis Newcastle with a perfect score! We're delighted to hear that you had such a wonderful experience with us.We strive to provide the best possible stay for all our guests, and it's always rewarding to receive such positive feedback.We look forward to welcoming you back for another fantastic stay in the future.
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 28 Dec 2023 on Wotif
Comment from Hotel Management
18 Jan 2024 by Ibis Newcastle Team, Hotel Management
Dear Greg, Thank you for choosing to stay with us and for taking the time to share your positive feedback! We are delighted to hear that you had an enjoyable experience during your stay.Your 4 out of 5 rating is appreciated, and we're glad to have met most of your expectations. We always strive to provide the best possible service to our guests, and your feedback is invaluable to us.If there are specific aspects of your stay that you feel we can improve upon to earn that perfect 5-star rating in the future, please don't hesitate to share your insights. We are continuously working to enhance our services, and your suggestions are instrumental in this process.Once again, thank you for choosing Ibis Newcastle, and we hope to have the pleasure of welcoming you back for another positive experience in the near future.