Ratings based on 2,750 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
I wish we had a coffee maker in room.
by A verified traveler
Posted 22 Apr 2024
Very happy with the room, the staff were friendly and efficient. Would stay there again
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Janice, it's wonderful to hear you enjoyed your stay at Park Central Hotel New York. We're delighted to know you appreciated our efficient and friendly team members and the quality of your room. We eagerly look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Apr 2024
Some area of the room new upgrades, mold around the sink definitely not good . Cleaning under the vanity sink not done well . Dust all over the light fixtures. For the money per night definitely not worth the money . Having to wait 5-10 minutes for the elevator another problem
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Jaquelin, thank you for your valuable feedback. We regret to hear about the cleanliness issues you encountered, along with your dissatisfaction with certain aspects of the room and elevator wait time. We are continuously working to improve guest satisfaction and the concerns raised will be taken into serious consideration by our team. We hope to have the opportunity to offer an enhanced experience during your next visit.
by A verified traveler
Posted 21 Apr 2024
The property is great! Good lobby, close to sooooo many things but the elevator situation is not the best. We have stayed here about 5 or 6 times when in NYC (and obviously like it because we continue to go back) but elevators are hard to come by. Usually they have two up and running and there is a wait going down to the lobby and coming up to your room but this time one was under an update so it took signifcantly longer.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Michelle, thank you for the review and for being a returning guest at Park Central Hotel New York. We're pleased to hear about your appreciation for our strategic location and inviting lobby. Regarding the elevator situation you've mentioned, we acknowledge such instances might occur especially when one is under maintenance. Our team collaborates closely to minimize any inconveniences during these periods. Your understanding of this matter is appreciated. We look forward to your next visit.
by A verified traveler
Posted 21 Apr 2024
This property is very close to all locations a tourist would want to visit. Unfortunately, the area around the property is somewhat in a bit of decline due to closing of businesses. It is good to see that the hotel is refurbishing their elevators, but it did cause some wait and line ups for elevators due to the upgrading. Very friendly and knowledgeable staff. Cleaning staff are super good and we were pleasantly surprised with the booking.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Sabrina, we appreciate your insightful feedback. It's encouraging to hear that you found Park Central Hotel New York's location convenient for touring the city. We are making changes to continually improve our guest experience, and the elevator renovations are part of that. We apologize for any delays you experienced as a result. It's heartening that our knowledgeable team members and diligent housekeeping made a positive impact on your stay. We hope to have the opportunity to welcome you back in the future to a fully upgraded hotel experience.
by A verified traveler from Valley City
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Sandi, we're thrilled to see that you had a 5-star experience at Park Central Hotel New York. Our team looks forward to welcoming you back for another fantastic stay whenever your travels bring you back to New York. Safe travels until then.
by A verified traveler
Posted 20 Apr 2024
The window was open and it was freezing. The heater broken.. took two calls before someone came to close the window. No coffee in the room. Everything else is unremarkable.
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Aline, we regret to hear about the concerns with the room temperature and lack of coffee supplies. It's unfortunate that your needs required multiple calls. Our team is typically prompt in addressing all requests for assistance. For future visits, please do reach out to us at any time so we can ensure all amenities are up to standard and every aspect of your stay is comfortable. We appreciate your feedback and hope to better serve you next time.
by A verified traveler from Pullman
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Thank you for taking the time to leave this wonderful rating, Le! We hope to see you again soon at Park Central Hotel New York so we can share yet another amazing experience!
by A verified traveler
Posted 17 Apr 2024
I stayed here for a business meeting a block away. Choose this hotel due to proximity and walkability to said meeting. The elevator was an issue as the service elevator was out so I had to use the stairs up and down 4 flights. If I had not had luggage this might of been doable but with luggage and a laptop case it was challenging. The beds are in need of new mattresses and the room was just ok. I would not want to stay here again and would take extra time to uber to a meeting over being unable to sleep.
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Tammy, thank you for sharing your recent experience. We regret to hear about the inconveniences faced due to the elevator issue and the discomfort from the bedding situation. We understand such instances could impact your overall stay. We wish to reassure you that guest comfort is our priority, and we continually seek to enhance our services and facilities. We truly hope that you would reconsider and provide us with another opportunity to better serve you in the future.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Thank you for this excellent rating, Kathryn!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Park Central Hotel New York! We'd love to host you again someday for yet another unforgettable visit.
