Ratings based on 2,755 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Philadelphia
Posted 24 Apr 2024
Had a reservation for one night.The check in rep was very nice. Our room was on the 14th floor with one elevator working and pretty full compacity. Going back and fourth became a problem because of the wait time. Last night, called the front desk to ask about time allotment to ABC studios and to request the one hour late C/O .Was told that the request had to be made the day of. She then sent my call at 7 pm to the concierge when the message clearly said the office closed at 6. This morning before going to ABC to ask about the late C/O. The gentleman said no problem will take care of that now.We left came back at 12:30 went to the room to get our bags and the key did not work. Called the front desk and was told that the clerk should have told me to stop at the desk for a new key.We waited for security from 12:35 - 1 pm security never came.
This is not a customer friendly hotel but then again..It may just be the NewYork culture.
Definitely won't stay here again and will pass it on through the social networks.Treat people with respect.This hotel is not cheap!!! You pay a resort fee plus tax..It is not a resort!! Nothing was given,not even a restaurant
by A verified traveler
Posted 23 Apr 2024
I wish we had a coffee maker in room.
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Mari, we appreciate your feedback regarding our lack of in-room coffee amenities. Ensuring guests enjoy a convenient and comfortable stay is important to us at Park Central Hotel New York. We have noted your suggestion and thank you for helping us enhance the experience for future guests. We look forward to welcoming you back soon.
by A verified traveler
Posted 23 Apr 2024
Elevator is under construction, had to use the service elevator and pass through the connecting hotel lobby. They state that the elevator’s are undergoing a renovation, very frustrating.
No coffee maker in room, I’m guessing that’s because they want you to buy it in the hotel lobby, would prefer not to have to get dressed in the morning and trek downstairs and wait in line for a $7 small coffee.
There are plenty of other hotels in the city to choose from, wouldn’t go out of my way to stay there again.
by A verified traveler
Posted 22 Apr 2024
Very happy with the room, the staff were friendly and efficient. Would stay there again
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Janice, it's wonderful to hear you enjoyed your stay at Park Central Hotel New York. We're delighted to know you appreciated our efficient and friendly team members and the quality of your room. We eagerly look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Apr 2024
Some area of the room new upgrades, mold around the sink definitely not good . Cleaning under the vanity sink not done well . Dust all over the light fixtures. For the money per night definitely not worth the money . Having to wait 5-10 minutes for the elevator another problem
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Jaquelin, thank you for your valuable feedback. We regret to hear about the cleanliness issues you encountered, along with your dissatisfaction with certain aspects of the room and elevator wait time. We are continuously working to improve guest satisfaction and the concerns raised will be taken into serious consideration by our team. We hope to have the opportunity to offer an enhanced experience during your next visit.
by A verified traveler
Posted 21 Apr 2024
The property is great! Good lobby, close to sooooo many things but the elevator situation is not the best. We have stayed here about 5 or 6 times when in NYC (and obviously like it because we continue to go back) but elevators are hard to come by. Usually they have two up and running and there is a wait going down to the lobby and coming up to your room but this time one was under an update so it took signifcantly longer.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Michelle, thank you for the review and for being a returning guest at Park Central Hotel New York. We're pleased to hear about your appreciation for our strategic location and inviting lobby. Regarding the elevator situation you've mentioned, we acknowledge such instances might occur especially when one is under maintenance. Our team collaborates closely to minimize any inconveniences during these periods. Your understanding of this matter is appreciated. We look forward to your next visit.
by A verified traveler
Posted 21 Apr 2024
This property is very close to all locations a tourist would want to visit. Unfortunately, the area around the property is somewhat in a bit of decline due to closing of businesses. It is good to see that the hotel is refurbishing their elevators, but it did cause some wait and line ups for elevators due to the upgrading. Very friendly and knowledgeable staff. Cleaning staff are super good and we were pleasantly surprised with the booking.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Sabrina, we appreciate your insightful feedback. It's encouraging to hear that you found Park Central Hotel New York's location convenient for touring the city. We are making changes to continually improve our guest experience, and the elevator renovations are part of that. We apologize for any delays you experienced as a result. It's heartening that our knowledgeable team members and diligent housekeeping made a positive impact on your stay. We hope to have the opportunity to welcome you back in the future to a fully upgraded hotel experience.
by A verified traveler from Valley City
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Sandi, we're thrilled to see that you had a 5-star experience at Park Central Hotel New York. Our team looks forward to welcoming you back for another fantastic stay whenever your travels bring you back to New York. Safe travels until then.
by A verified traveler
Posted 20 Apr 2024
The window was open and it was freezing. The heater broken.. took two calls before someone came to close the window. No coffee in the room. Everything else is unremarkable.
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Aline, we regret to hear about the concerns with the room temperature and lack of coffee supplies. It's unfortunate that your needs required multiple calls. Our team is typically prompt in addressing all requests for assistance. For future visits, please do reach out to us at any time so we can ensure all amenities are up to standard and every aspect of your stay is comfortable. We appreciate your feedback and hope to better serve you next time.
by A verified traveler from Pullman
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Thank you for taking the time to leave this wonderful rating, Le! We hope to see you again soon at Park Central Hotel New York so we can share yet another amazing experience!
