Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 24 Mar 2024
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by A verified traveler
Posted 18 Mar 2024
by A verified traveler
Posted 17 Mar 2024
The room was extremely hot. The air conditioner setting only went down to 66 degrees and the room was uncomfortably hot. Very friendly staff and a maintenance worker even came to the room to try and rectify the situation but was unsuccessful. Very disappointed that I spent almost $400 for a one night stay and barely got any sleep if any. Again, the staff was great and the property was clean and well kept but the issue with the room temperature was very disappointing.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Michael T., Hotel Management
Thanks
by A verified traveler
Posted 15 Mar 2024
Our stay was great! The staff were very helpful, friendly and professional!
We would definitely return back to this place. I highly recommend it!
Comment from Hotel Management
17 Mar 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 15 Mar 2024
I absolutely loved this hotel. Would stay there agsin
Comment from Hotel Management
17 Mar 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 10 Mar 2024
Very noisy guests above us or next to us ruined our last night of sleep, but it was an otherwise pleasant stay.
Comment from Hotel Management
17 Mar 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 10 Mar 2024
We had a great time at the Hyatt Herald Square, the staff was extremely nice and helpful!
Comment from Hotel Management
19 Mar 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler from miller Place
Posted 10 Mar 2024
hotel was nice staff very good area outside of hotel was not nice felt unsafe
Comment from Hotel Management
17 Mar 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,