Ratings based on 1,043 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Dan, Hotel Management
Hi Pamela, Thank you for taking time to provide feedback of your recent experience. Hope to be able to welcome you back in the near future. Best regards
by A verified traveler
Posted 15 Apr 2024
Great place to stay
Comment from Hotel Management
16 Apr 2024 by Dan, Hotel Management
Hi Brandon,Thank you for your feedback and thank you for choosing to stay at the Royal Sonesta! Hope to see you soon.Best regards
by A verified traveler
Posted 14 Apr 2024
Talia the front desk lady was super nice and gave us free drinks tickets.
Comment from Hotel Management
15 Apr 2024 by Dan, Hotel Management
Hello Dionne, Thank you for your 5 out 5 rating of your recent experience. We always appreciate a shout out for our team members. Look forward to welcoming you back soon.Best regards
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Dan, Hotel Management
Hi Jessica, Thank you for taking time to provide feedback regarding you recent stay at the hotel. We hope to have the opportunity to welcome you back soon.Best regards
by A verified traveler
Posted 10 Apr 2024
Staff was very welcoming
Comment from Hotel Management
11 Apr 2024 by Dan, Hotel Management
Hi Daniel, Thank you for your 4 of 5 rating! We are so glad you enjoyed your stay with us and appreciate the wonderful feedback!Best regards
by A verified traveler
Posted 10 Apr 2024
Food, Bar
Comment from Hotel Management
12 Apr 2024 by Dan, Hotel Management
Hi Randy, Thank you for providing feedback regarding your recent visit. We truly appreciate the 5 out of 5 rating. Hope to welcome you back soon.Cheers
by A verified traveler from Broomfield
Posted 9 Apr 2024
It was ok, all the furniture in our room had nasty looking stains all over, very unappealing!!
Comment from Hotel Management
10 Apr 2024 by The Royal Sonesta Team, Hotel Management
Dear Carl,I apologize that we dropped the ball with cleanliness on your recent stay with us. I can ensure you your feedback is appreciated. I will inform our Housekeeping Manager of this issue to prevent this from happening again in the future. Warm Regards,
by A verified traveler
Posted 8 Apr 2024
Nice place to stay
Comment from Hotel Management
8 Apr 2024 by Brittany, Hotel Management
Hi Jason, Thank you for your 10 of 10 rating! We are so glad you enjoyed your stay and hope to see you on your next trip to Minneapolis!
by A verified traveler
Posted 8 Apr 2024
Systems down. Had to wait forever to get in. Garbage. Front desk said they would bring me a key. Never did. Trapped in hotel room.
Comment from Hotel Management
10 Apr 2024 by The Royal Sonesta Team , Hotel Management
Dear Mark,My sincerest apologies for the inconveniences you may have experienced during your stay with us. We will inform the Front Office to prevent this from happening in the future.
