Ratings based on 951 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Apr 2024
A very basic room. There were 4 of us, and we struggled having no mirror in the room other than one in the bathroom. You could feel the springs in the bed. Very busy and never more than one staff member on the desk so long lines. The highlight of this hotel was the location which was fabulous. It was clean, no complaints there but just not even slightly luxurious…
Comment from Hotel Management
2 Apr 2024 by Alex Mihardja, Hotel Management
Dear Belinda,Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We're glad you found the location fabulous and that the room was clean. We'll take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 31 Mar 2024
Convenient
Comment from Hotel Management
2 Apr 2024 by Alex Mihardja, Hotel Management
Dear Tracey,Thank you for your feedback. We're glad you found our hotel convenient. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 24 Mar 2024
Very conveniently located
Comment from Hotel Management
25 Mar 2024 by Alex Mihardja, Hotel Management
Dear Larraine,We're delighted to hear that you found our location convenient. Thank you for choosing to stay with us and we look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant2 / 2
by A verified traveler from Engadine
Posted 21 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Alex Mihardja, Hotel Management
Dear Jacqueline Alleyne,Thank you very much for your top rating. We're thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back again soon.Sincerely,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 17 Mar 2024
I don’t think they’ve vacuumed the room properly. I can understand the house keeping only come on the third day to change the towels, but at least have a clean room when there’s a check-in. The dust accumulated in the vent makes the place dated and dirty. The only positive is the location of the hotel, appreciate the closeness to everything.
Comment from Hotel Management
18 Mar 2024 by Alex Mihardja, Hotel Management
Dear Hsiao Chen,Thank you for sharing your feedback. We apologize for the inconvenience regarding the servicing of your room. We're glad you appreciated our hotel's location and hope to welcome you back for a better experience in the future.Best regards,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
5 Apr 2024 by Alex Mihardja, Hotel Management
Dear Carrie-Anne,Thank you for your rating. We appreciate your feedback and hope to welcome you back in the near future.Sincerely,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
6 Mar 2024 by Alex Mihardja, Hotel Management
Dear Anne,Thank you for staying with us and for providing us with your rating.We hope to welcome you back in the future.Sincerely,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
4 Mar 2024 by Alex Mihardja, Hotel Management
Dear Tiare,Thank you for your positive rating. We're pleased you had a good experience. Looking forward to welcoming you again soon.Sincerely,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 1 Mar 2024
My room was supposed to be cleaned every 3 days. On the day it was supposed to be cleaned, I got a note that my room couldn’t be cleaned due to unforeseen circumstances. So I told the front desk about it. It was supposed to have been done the next day, but it wasn’t done then either. I told the front desk about the no cleaning again. The only service I got was my trash removed and new towels (that I didn’t need)….
Comment from Hotel Management
4 Mar 2024 by Alex Mihardja, Hotel Management
Dear Amy,Thank you for sharing your experience. We apologize for the inconvenience you encountered with the housekeeping service. Your feedback is valuable, and we will endeavor to address this issue to ensure a more satisfactory experience in the future.Sincerely,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 23 Feb 2024
I got what i paid for. Basics were covered. Staff were helpful and nice. Very happy with location. Wanting a bit more from the room, but it was suffice overall.
Comment from Hotel Management
26 Feb 2024 by Alex Mihardja, Hotel Management
Dear Emelly,Thank you for your feedback. We're pleased to hear that you found value in what you paid for, and we appreciate your positive comments about our helpful and nice staff. We look forward to welcoming you again.Sincerely,Alex MihardjaExecutive Assistant
