Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
I did not like how busy the lobby got during events, it was very difficult to relax.
Comment from Hotel Management
24 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Irene, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
by A verified traveler
Posted 21 Apr 2024
Some things I like:
The buffet breakfast.
Help from Nino, manager of the buffet.
Wonderful ambiance inside and out.
Can be improved:
- The laundry number does not ring/ have to call house keeping
- The room was noisy due to construction.
- I asked for a room without the air conditioner on and got a room with full blast air conditioning set to max.
- The laundry said "done in 8 hours" and was not ready the next morning 10 hours later but was very expensive.
Comment from Hotel Management
21 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Dane, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We have reviewed our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!
by A verified traveler
Posted 20 Apr 2024
The property and staff was great. I would say my only complaint was the property tend to get very busy and crowded due to the many events and functions happening inside the property. At times made it difficult to relax, especially when the loud music would go on from the functions.
Comment from Hotel Management
21 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Irene, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
by A verified traveler
Posted 11 Apr 2024
Convenient n clean. Excellesnt CS service.
Comment from Hotel Management
14 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Phael, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
24 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Matt, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
by A verified traveler
Posted 1 Apr 2024
Excellent
Comment from Hotel Management
2 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Rick, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
by A verified traveler
Posted 31 Mar 2024
Noisy and limited dining facility around the area
Comment from Hotel Management
1 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Eduardo, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
16 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Morgan, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.
by A verified traveler
Posted 25 Mar 2024
In need of a serious refurbishment - badged as 5⭐️but it is far from it - seems to cater more for cruise ship guests than residents and facilities poor for the volume of people - we wouldn’t recommend this to our friends and family
Comment from Hotel Management
26 Mar 2024 by The Manila Hotel Team, Hotel Management
Dear Gordon, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We have reviewed our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by The Manila Hotel Team, Hotel Management
Dear Precious Joy, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
