Ratings based on 2,462 Verified Reviews

3.6 out of 5
77% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Daly City, CA

Close to shopping center

Posted 04 25, 17
The proximity to the shopping center is most liked. Terrible and very hot rooms. AC is malfunctioning. Restaurant staff are very slow. Breakfast menu is the same everyday with less food to choose not worth the price
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted 04 20, 17
We always stay in a Club room or better. We enjoy the VIP treatment we receive every time we stay at Heritage.
5 out of 5
Recommended
for Couples
by A verified traveler from NC

Posted 04 17, 17
My experience was wonderful. The staff was fantastic and always available, friendly, professional and wiling to help. I hope to stay there again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Outdated and over priced

Posted 04 16, 17
Rooms need a remodel. They are very outdated. The morning buffet breakfast is not worth getting up for. Was very disappointing in the food selection.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice clean hotel. Very friendly and helpful staff.

Posted 04 15, 17
Pros: Close to the Airport and Mall of Asia. Very friendly and helpful staff. We were in and out of the Hotel 3 different times during our vacation. They had no problem holding our extra luggage for free until we returned each time. On the last day they let us stay an extra 2 hours with no charge while we waited to go to the Airport. Cons: The buffet food was not always warm but besides that very tasteful and a good selection. The hot water in the shower kept fluctuating so we needed to find a good in between temperature. For the money it was well worth it. If you book thru Expedia they will give you an automatic free room upgrade.
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Very close to the Mall

Posted 04 13, 17
Very good service.and friendly personnel very close to the Mall.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Perfect location, quiet

Posted 04 9, 17
Pros: Everything
Cons: Nothing
Location: See above
87 peso taxi ride from airport. Short jeepney ride to MOA. Jolly Roger & Chow King around the corner, MacDonald s a few steps more. Staff is great, no problem or charge for early or late check in/out. Very good car park with wide stalls. I come to Manila every 4 months to bond with my second wife and young daughter. We meet at a hotel, stay a couple of days, then go home. So, I have been to lots of hotels, this is my favorite
3 out of 5
Recommended
for Everyone
by A verified traveler

Location to MOA -- Okay hotel

Posted 04 9, 17
Cons: Pillows and bed sheet need all be toss out and replace with new linen... along with comforter ... all way past its new prime state....
I rate this hotel with 3 stars only... It is an okay hotel... staff was friendly... Room key cards hard problems requiring re-key two times... AC not cool enough for me.. I would stay again just because of location
2 out of 5
by A verified traveler

Not 4 stars whats so evet

Posted 03 31, 17
Old and knocered hotel. Dirty shower, sockets in room are not safe. I would not recommend.
2 out of 5
by A verified traveler from perth australia

Location is very good service terrible

Posted 03 30, 17
Pros: The bed was not bad
Cons: The service need to address more professional manners and the bathroom smells awful need to improved higgen.
Location: Location is great close to airport and shopping
Arrived late in the hotel, really need a rest, service is terrible. Give me the keys for the room was not been activet , I have to wait the front door of my room at lest 20menuites to activate the keys, I tell the front disk, I request just a sandwich tomorrow morning for my breakfast to take with me, I be checking out very early morning at 3am, unfortunately They give me a 2 bags inside the bag one bottle of water each bag, one routine apple and awful desert bread, why bother,