Ratings based on 2,536 Verified Reviews

3.6 out of 5
77% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from San Francisco, CA

Dated hotel but clean

Posted 07 14, 17
This hotel is dated but the rooms are clean. It is in a very busy street, so expect some noise. It also sounded like the building has a helipad on the roof top as we heard the noise being in the 8th floor. The food was queit expensive and di not taste good at all. I was confused with the free breakfast. It seems like they were serving dinner and the food appeared to be left overs from dinner buffet. You better off paying 100 pesos to go to the Mall of Asia for more food choices at a fraction of the cost in this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from roanoke virginia usa

Heritage hotel manila ph

Posted 07 11, 17
Pros: Excellent staff, very helpful.
Cons: Food and services are over priced, not a bargain.
Location: Close to airport and mall of asia. Good starting place for day trips
Clean room, free fruit basket and a local paper every morning, nice touches
Comment from Hotel Management
07 18, 17 by Marketing Communications Manager, Hotel Management
Dear Guest Thank you very much for the comments, we truly value what you have to say about our products and services. We are always trying to find ways on how else we can serve you better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to Airport and Mall of Asia

Posted 07 5, 17
Cons: The only improvements would be to update the facility. Don't get me wrong. The hotel and the rooms are clean yet the facility is dated.
It's a great location with a great staff. I usually stay there when I transmit Manila. It's convenient to the airport and the Mall of Asia.
Comment from Hotel Management
07 18, 17 by Marketing Communications Manager, Hotel Management
Dear Guest Thank you very much for the comments, we truly value what you have to say about our products and services. We are always trying to find ways on how else we can serve you better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Location

Posted 07 4, 17
The hotel is in a good location near the airport and Mall of Asia. Traffic in the area is very heavy and needs to be taken into consideration when travelling to and from the site. Rooms are large and need some updating. Staff is very good. Bed was very average for comfort.
Comment from Hotel Management
07 10, 17 by Marketing Communications Manager, Hotel Management
Dear Ken Thank you very much for the comments, we truly value your comments and if need be we are always on the look out for more improvements on our products and services. We are very pleased to let you know that renovation plans have been made and that it is just a matter of time before our facilities and amenities are significantly improved. We look forward to having you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

good location close airports and attractions

Posted 06 30, 17
Pros: close to domestic and international airports,the buffet breakfast was excellent,family friendly hotel
Cons: some tiles around the pool area were slippery to walk on when wet
Location: good location close to airports,good for shopping and attractions if you want to see parts of manila
we wanted to do some shopping before we departed philippines so we chose to stay in the green belt area which was of close proximity to all the big shopping centers,hotel had a shuttle van that gave free transport to mail of asia,drop off and pick up time table from time mall opened to close time,also only a short taxi ride to other attractions around manila,it suited our stay as we had 2 young children and hotel was always very helpfull and polite,the rooms were big and beds were comfortable and also quiet,i would recommend this hotel as my family were happy to be there and it also has 2 swimming pools 1 big size pool and and small pool for children,also the pools had a very attentive life guard so if you were distracted away from your children the pool attendent was always in control of his duties
Comment from Hotel Management
07 3, 17 by Marketing Communications Manager, Hotel Management
Hi Warren Thank you very much for the positive comments we draw inspiration from these comments and try to improve more on our products and services! We are very pleased to inform you that renovation plans have been made and that it is just a matter of time before our facilities and amenities are significantly improved. We look forward to having you again.
2 out of 5
by A verified traveler from sydney

Heritage hotel review

Posted 06 23, 17
Staff and services provided was excellent. However the overall condition of the hotel.. moulds in sink and dirty air con filter.. was unacceptable. To top it off the whole corridor stunk of smoke as ppl were allowed to smoke in corridors permeating throughout the floor n into the room. Last year the food was excellent. Now its only average.
Comment from Hotel Management
06 27, 17 by Marketing Communications Manager, Hotel Management
Dear Guest Thank you very much for the feed back. We truly take this very importantly and take action immediately. It is in these comments that we continuously improve on our products and services. We are very pleased to inform you that renovation plans have been made and it is just a matter of time before our facilities and amenities are significantly improved. We look forward to having you again.
1 out of 5
by A verified traveler

Posted 06 23, 17
Heritage Hotel used to be a nice place to rest. But now as the structure is aging, periodic maintenance of utilities, e.g., airconditioning units has been neglected. I got sick of influenza which I suspected came from the filthy aircon ducts at the hotel room. Aircon simply is non-existent inspite of setting the thermostat to the lowest temperature; it's simply electric fan that is functioning. On my next visit to Manila, defenitely Heritage hotel won't be in my list.
Comment from Hotel Management
06 27, 17 by Marketing Communications Manager, Hotel Management
Dear Guest, Thank you very much for the feed back. We truly value them and give it proper action immediately. We are very pleased to let you know that renovation plans have been mad and that it is just a matter of time before our facilities and amenities will improve significantly. We look forward to having you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted 06 7, 17
Pros: Conveniently located
Cons: Walls and carpets need to be cleaned
Location: Shopping at MOA
Friendly and quick-to-act personnel. Food is great
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport and MOA

Posted 06 5, 17
Pros: Close to airport and MOA
Cons: Rooms' walls need to be washed or re-painted while floor carpets need to be cleaned or re-newed in order .
Friendly staff, food is great and relaxing music at hotel lounge after dinner.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice close to the airport

Posted 05 25, 17
Pros: Close to the airport, and good security.
Cons: More choices for food in the menu.
Location: Very close to market and major shopping centre.
Enjoyed our stay; staff were very helpful, and rooms were clean.