Ratings based on 1,430 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Surrey
Posted 28 Mar 2024
The staff service is outstanding. Additionally, the hotel is conveniently located near shopping malls, and they offer a complimentary shuttle service to and from the SM Mall of Asia. It’s a fantastic perk for guests looking to explore the area without worrying about transportation.
by A verified traveler from baltimore
Posted 27 Mar 2024
Good friendly staff
Comment from Hotel Management
28 Mar 2024 by Farid, Hotel Management
Dear Stephanie,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 26 Mar 2024
Very good!
Comment from Hotel Management
28 Mar 2024 by Farid, Hotel Management
Dear Sharmaine,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 25 Mar 2024
Staff are friendly.
Comment from Hotel Management
26 Mar 2024 by Farid, Hotel Management
Dear Eribero,Thank you very much for your feedback! Ratings like this motivate us to even work harder and maintain quality standards.Should your travels bring you back to Manila, we would be honored to have you as our guest once again.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler from Tacoma
Posted 25 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Farid, Hotel Management
Dear Marlon,I would like to thank you for making us your choice of accommodation and for taking the time to give us a 4 star rating! This is sincerely appreciated!Looking forward to your next visit! Have a good day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 25 Mar 2024
Excellent location near the Skywalk to Terminal 3 International
Comment from Hotel Management
25 Mar 2024 by Farid, Hotel Management
Dear Jason,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 25 Mar 2024
Most staff are attentive. All staff will greet you with a smile. Food is delicious.
Furniture and gym equipment are outdated, but in working condition. Room includes mini fridge, toothbrush, vanity kit and slippers.
Shuttle bus to and from mall of asia offered, but not really advertised.
Not enough coffee cups noted during breakfast buffet (additional cost for breakfast buffet).
Surrounding area not safely walkable in my opinion if you're traveling solo/first time, however attaining a taxi or using Grab transportation is a breeze.
Dowinn casino is a new addition to the hotel, however still under renovation.
Comment from Hotel Management
25 Mar 2024 by Farid, Hotel Management
Dear Sharon, Your review is very much appreciated. Please know that we are taking into account the observations you made here. Allow us to revisit our offerings and probably work on some improvements.Thank you for the rating! Have a wonderful day, Sharon!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Farid, Hotel Management
Dear Barry,Thank you for the 4 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler from Romeoville
Posted 24 Mar 2024
I really like the staff here very friendly people i wish they would have self laundry options.
Comment from Hotel Management
24 Mar 2024 by Farid, Hotel Management
Dear Mohammed,Your kind words truly made our day!We are thrilled to hear that you had such a positive experience during your stay at The Heritage Hotel Manila.We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Farid, Hotel Management
Dear Arissa, We are happy to host you at our hotel recently! And we sincerely appreciate the rating you gave us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila