Ratings based on 981 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Jose
Posted 10 Apr 2024
I love these place, I always stay here.
The only problem is no more free ride going to MOA.
Comment from Hotel Management
11 Apr 2024 by Christine Suapengco, Hotel Management
Dear Ms. Corazon, thank you for your continous patronage. We are glad that we have met your expectations once again and assure you that the highest level of service will be provided to you in every visit. Your feedback about the shuttle service to MOA will be considered in the future.
by A verified traveler
Posted 7 Apr 2024
i wish shops/stores open earlier like 9 am
Comment from Hotel Management
7 Apr 2024 by Solaire Resort, Hotel Management
Dear Ms Isabelita, We are committed to meeting the needs of our guests and continuously strive to enhance the guest experience. The retail shop is open from 11am to 12 midnight. Your feedback is crucial to us and we appreciate you bringing this matter to our attention. Rest assured that we will take note of your comment for future consideration and review. Thank you. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler
Posted 1 Apr 2024
I don’t like that the hotel doesn’t have 110 outlets
Comment from Hotel Management
1 Apr 2024 by Solaire Resort, Hotel Management
Dear Richelda, Our priority is to surpass your expectations with every aspect of your stay and we value your feedback. We appreciate you sharing your experiences with us.We are committed to making things right and ensuring that your future visits are nothing short and exceptional. Thank you and please do not hesitate to get in touch with us should you wish to discuss any concerns from your recent stay. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler
Posted 30 Mar 2024
Highly recommended
Comment from Hotel Management
31 Mar 2024 by Solaire Resort, Hotel Management
Dear Ms Paola Mae,Your decision to stay with us is greatly appreciated. We are delighted that you chose Solaire Resort for your accommodation needs. We sincerely hope that your experience with us exceeded your expectations and we are thrilled to welcome you back on your next visit. Sincerely, Margaret Lumanog Manager. Sky Tower Front Office
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Solaire Management, Hotel Management
Dear Ms. Gina, thank you very much for your wonderful rating! We look forward to serving you again in the near future
by A verified traveler
Posted 25 Mar 2024
My wife and I had a great experience at Solaire, great dining, gambling and of course our room, everything about Solaire were outstanding , this will be our destination every time we’re in Manila, my only concern was that the they let a lot of not properly dressed patrons coming to the Casino, no collared shirts, slippers and too many annoying bystanders smoking and watch you gamble, Solaire needs to uphold their Standards.
Comment from Hotel Management
27 Mar 2024 by Christine, Hotel Management
Dear Mr. Manabat,On behalf of the entire team, I would like to extend our heartfelt gratitude for choosing to stay with us. We trust that you had a pleasant and comfortable stay, and we hope that our attentive service and accommodation met your expectations. Nevertheless, we have taken note of your feedback about the bystanders and improper clothing attires you have observed around the Casino. Rest assured that we are going to investigate and will look for ways to improve these areas as you only deserve the best Solaire luxury experience every time. Again, thank you for your feedback. We look forward to seeing you again soon!Christine - Sky Tower Front Office Asst. Manager
by A verified traveler from pittsburg
Posted 25 Mar 2024
It was a great stay!
Comment from Hotel Management
25 Mar 2024 by Solaire Resort, Hotel Management
Dear Mr Fernando, Thank you so much for taking the time to leave us a good review. We are delighted to hear that you enjoyed your stay with us and that we were able to exceed your expectations. We look forward to welcoming you back soon for another memorable stay. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler
Posted 23 Mar 2024
My girlfriend and I arrived at the hotel, the staff was attentive and got our bags at the front of the hotel. It was convenient, but the pool was far from the bay building, took us in an elevator which it looked a bit sketchy to ride back and forth, no stairs, but overall walk all the way from our room to the pool area. The foods and beverages were good, but the breakfast buffet staff was not attentive to our needs much, just come and go. The room was average with the bay view, but not worth the high cost of staying there, looked average with the quality. Overall, it was average rated hotel, even though it looked extravagant, the quality for the room is not highly expected. v:
Comment from Hotel Management
24 Mar 2024 by Solaire Resort, Hotel Management
Dear Mr Jesus, We sincerely apologize for the shortcomings you experienced during your stay at our hotel. It deeply concerns us that our pool location and elevator conditions did not meet your expectations, and we understand the inconvenience this may have caused. Additionally, we regret that our breakfast buffet staff did not provide the level of attentiveness you deserve; please rest assured that we will address this issue internally to ensure improved service moving forward.Regarding the room quality and value for the cost, we apologize that it did not meet your expectations. We strive to provide exceptional accommodations, and we regret that we fell short in this regard during your visit. Your feedback is invaluable to us, and we will take it into careful consideration as we continuously strive to enhance our guests' experiences.We appreciate you bringing these matters to our attention, and we sincerely apologize for any disappointment or inconvenience you encountered. Should you decide to stay with us again in the future, we hope for the opportunity to exceed your expectations and restore your confidence in our hotel. If there is anything further we can do to address your concerns, please do not hesitate to reach out. Thank you for your feedback, and we hope to have the chance to welcome you back for a more enjoyable experience.Sincerely, Margaret LumanogManager, Sky Tower Front Office
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
12 Apr 2024 by Christine Suapengco, Hotel Management
Dear Ms. Mary, Thank you very much for your wonderful rating. We trust that you had the best experience during your recent visit and we look forward to having you again in the future!
by A verified traveler
Posted 18 Mar 2024
Very nice and clean with excellent customer service. Stayed in Sky King Suite and very plush but would have preferred whirlpool bath
Comment from Hotel Management
19 Mar 2024 by Solaire Resort, Hotel Management
Dear Mr Richard, Thank you for taking the time to share your positive experience with us! We're delighted that you enjoyed your stay. Your feedback means the world to us and we can't wait to host you again in the future! Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
