Ratings based on 947 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Staff is very friendly and helful..very kind
Comment from Hotel Management
15 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Lorna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Tina,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 7 Apr 2024
The room smelled musty or it may be the cleaning solution .
Comment from Hotel Management
11 Apr 2024 by Nina Noveno, Guest Experience Manager, Hotel Management
Dear Eleanor, Thank you for your feedback regarding your recent stay with us. Rest assured that we take measures to address such issues promptly. Our refurbishment program ensures that our rooms are continuously improved for a better guest experience. We appreciate you sharing your concerns, and we hope to welcome you back again. Kind regards,
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Tien,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Jannice,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 5 Apr 2024
Rooms were nice though a bit of mildew in the shower. No working fan in the bathroom which would have helped keep it more dry and reduce mildew. Aside from that the hotel was fantastic. Very nice area, beautiful interiors and the breakfast buffet is arguably the best in the country
Comment from Hotel Management
5 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Samuel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer
by A verified traveler from Pittsburg
Posted 2 Apr 2024
Highly recommended!!!
Comment from Hotel Management
4 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Rommel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 2 Apr 2024
Liked the personal involved in the hotel in every department.very friendly and hospitable
Concierge was extremely helpful
Did not like the untrained security person at the drive to the hotel entrance who would always ask for room number publicly as you drove up
Reported to Mngt several time
Comment from Hotel Management
5 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear SOHAIL,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 28 Mar 2024
rooms are dated there are a lot better rooms with in the price range.
Comment from Hotel Management
30 Mar 2024 by Nina Noveno, Guest Experience Manager, Hotel Management
Dear Herbie,Thank you for sharing your feedback with us regarding your recent visit. In light to this, refurbishments of our rooms is underway. It is our hope that you will give us another opportunity to serve you better in the future.Kind regards,
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
11 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Cielo,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
