Ratings based on 988 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Read my other reviews. They don't provide 4 or 5 star service. I had a bad experience about a year ago and I avoided staying there.
I am typing this from another hotel. I am avoiding MP.
by A verified traveler
Posted 18 Apr 2024
This hotel is overall nice. But they still have issues with the staff.
Restaurant service quite poor for a 4 star hotel. My wife and I were seated at breakfast. They asked our drink order. Water and latte. After we went to get our food at the buffet nothing had been served. They had put empty glasses on our table. The water was 20 feet away. You would think that at an upscale restaurant, they would make it a priority to serve water to the patrons. And they didn't know how to make a latte. They drinks came luke warm. I asked the manager. They made two new lattes. One was hot. The other luke warm again. Not good for a high end hotel.
Also at break time, all the sofas for the guests at the lounge/check in were occuppied by employees texting on break, for maybe 30 minutes. Is there no break area for employees. I have never seen in a hotel, and a highly rated one at that, the employees on break occupying the check in area and relaxing on their phones.
Also, as with the bad service, the bar upstairs, I ordered wine and accompanying water. The waiters forgot the water two times. I had to walk to the bar and ask the bartender for water. Turns out there was no bottled water at the bar, and they had to go get it somewhere else. When the waiter came back he had an attitude. I had to ask for water 3 times. Marco Polo should improve their staff training.
by A verified traveler from Kaysville
Posted 14 Apr 2024
This is a great hotel in a good area. Walking distance to great shopping. Staff is exceptional. Pool on the 22nd floor is very nice and relaxing. It is worth getting a hotel like this further from the airport.
by A verified traveler
Posted 31 Mar 2024
Service in the breakfast to poor they forget the others and take long time And not bring together really slow and poor Plus food nor replace in time means so many dishes was empty during breakfast time .
Need to check this .
by A verified traveler
Posted 25 Mar 2024
They always treat me well.
by A verified traveler
Posted 22 Mar 2024
by A verified traveler
Posted 17 Mar 2024
Excellent service end to end. Fantastic room with a lovely mountain view.The buffet was superb, the hospitality was second to none. Will stay here again.
by A verified traveler
Posted 11 Mar 2024
Clean and well kept room/hotel
by A verified traveler
Posted 3 Mar 2024
liked closeness to shopping
by A verified traveler
Posted 3 Mar 2024
Easy stay for work purposes, lovely hotel and staff.
