Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
excellent
Comment from Hotel Management
12 Apr 2024 by Udo Wittich, Hotel Management
Dear Tomas Andrew, thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be excellent and that your experience exceeded your expectations. Our team is dedicated to providing exceptional service and accommodations, and we are delighted to know that we succeeded in making your stay a memorable one. We look forward to hosting you back to Makati Shangri-La again in the future. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 11 Apr 2024
Very satisfied
Comment from Hotel Management
11 Apr 2024 by Udo Wittich, Hotel Management
Dear Maria, we're thrilled to hear that you had such a wonderful experience during your stay with us! Your satisfaction is our top priority, and we're grateful for your kind feedback. We can't wait to have the pleasure of welcoming you back to Makati Shangri-La for another fantastic stay. Thank you for choosing our hotel! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler from riverside
Posted 3 Apr 2024
Great place to stay and service is amazing.
Comment from Hotel Management
6 Apr 2024 by Udo Wittich, Hotel Management
Dear Daniela, thank you for your feedback regarding your stay with us. We are thrilled to hear that you enjoyed your accommodations and the excellent service provided. Your kind words are greatly appreciated and serve as motivation for our colleagues to continue striving for excellence. We are glad to know that our efforts have contributed to your satisfaction and we look forward to welcoming you back to Makati Shangri-La in the future. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 24 Mar 2024
Great place to stay, will be staying again in the future if there is the option.
Comment from Hotel Management
29 Mar 2024 by Udo Wittich, Hotel Management
Dear Jett, thank you for your wonderful feedback! We are thrilled to hear that you had a great stay with us and that you are considering staying with us again in the future. We look forward to welcoming you back to Makati Shangri-La and ensuring your next visit is just as enjoyable. If there is anything specific you would like us to prepare for your next stay, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 17 Mar 2024
None
Comment from Hotel Management
24 Mar 2024 by Udo Wittich, Hotel Management
Dear Darrel, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and strive to provide exceptional service to all our guests. If there are any specific areas where we can improve to enhance your experience, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to welcoming you back to Makati Shangri-La for an even better stay. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 16 Mar 2024
Very accessible to malls, clean and staff are very attractive to guests needs
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Marvin, thank you for your feedback! We're delighted to hear that you found our location convenient and our facilities clean. Our team strives to cater to guests' needs attentively. We appreciate your kind words and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 16 Mar 2024
Nice hotel but forgot to clean our room once otherwise it’s close to stores and restaurants
Will consider staying here again
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Josephine, thank you for your feedback. We're glad to hear you enjoyed the hotel's convenient location near stores and restaurants. Additionally, we apologize for the oversight regarding the cleaning of your room and appreciate your understanding. Your comment will help us improve, and we hope to welcome you back to Makati Shangri-La soon for a more flawless stay. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 13 Mar 2024
Everything great except lack of hot water at times.
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Dale, thank you for your feedback. We're delighted you enjoyed your stay. We apologize for the inconvenience with the hot water; rest assured, we're addressing this issue promptly to ensure a seamless experience for all guests. We appreciate your understanding and hope to welcome you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 6 Mar 2024
Great ambience! All main course orders never arrived together. Not even close. It wound jane been nice to eat together with family. Majority of the party finished their dinner by the time the remaining orders arrived. This needs to improve.
Need to work on food need to work on
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Wendell, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the ambience of our hotel. However, we sincerely apologize for the inconvenience caused by the staggered arrival of your main course orders. We understand how important it is to enjoy a meal together with family, and we regret that we fell short of delivering that experience for you. Rest assured, we have taken steps to address this issue with our kitchen and service teams to ensure such lapses do not occur in the future. Your comments are invaluable to us, and we appreciate the opportunity to improve. We hope to welcome you back to Makati Shangri-La soon for a more flawless dining experience. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Udo Wittich, Hotel Management
Dear Juanita, thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience during your time at our hotel. We greatly appreciate your support and recognition of our efforts to provide exceptional service. We hope to welcome you back soon to Makati Shangri-La for another memorable stay. Kind regards, Udo Wittich, Hotel Manager
