Ratings based on 2,157 Verified Reviews

3.6 out of 5
74% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 07 16, 18
Comment from Hotel Management
07 16, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you were satisfied on your stay with us. Please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to hear from you soon. Best regards, The Management The Heritage Hotel Manila
5 out of 5
by A verified traveler

Posted 07 15, 18
Comment from Hotel Management
07 16, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you were satisfied on your stay with us. Please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to have you again soon. Best regards, The Management The Heritage Hotel Manila
4 out of 5
by A verified traveler from Lexington, KY

Posted 07 11, 18
Nice hotel, staff are nice and close to everything
Comment from Hotel Management
07 12, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you were satisfied on your stay with us. Please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to have you again soon. Best regards, The Management The Heritage Hotel Manila
3 out of 5
by A verified traveler

Posted 07 3, 18
The rooms are quite outdated and need to be renovated. The front desk check-in and check-out process needs to be improved to decrease the wait time. The staff are fast but they are having to complete way too many steps making guests wait a very long time.
Comment from Hotel Management
07 11, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to review us. Noted on all the comments and this will surely help us improve our facilities even more. As for the check-in/out process, we already raised it to the concerned department and will see how to improve our process. Thank you so much again and looking forward to have you again soon. Best regards, The Management The Heritage Hotel Manila
2 out of 5
by A verified traveler from aklan

Not so helpful front desk

Posted 07 2, 18
Luck of customer service, not greeted properly. Very disappointed.
Comment from Hotel Management
07 11, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to review us. We are sad to know that you've experienced a bad treatment during your stay. May we further know where, when, and how did this happen? Thank you so much again and looking forward to hear from you soon. Best regards, The Management The Heritage Hotel Manila
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Good hotel and close to all food restaurants.

Posted 06 30, 18
I really enjoyed my stay. Close to all restaurant
Comment from Hotel Management
07 11, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you enjoyed your stay with us. We are looking forward to have you again soon. Best regards, The Management The Heritage Hotel Manila
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

The price is right.

Posted 06 29, 18
I’ve been considering this hotel, for my travels for its location during my travels every year. This year I was able to find some good bargains. I know what to expect upon reading the reviews and knowing it’s been there for a while and haven’t heard of any upgrades being done. To sum it all, even though I only stayed for a night as a cautious move and preventing myself from disappointment. It had met my expectations and exceeded my satisfaction for what I’ve paid for. Easy communication with the staff was a plus too.
Comment from Hotel Management
07 11, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're glad to know that you appreciated the value of the hotel despite being here for 24 years now. Please know that we are doing our best to give good experience to our guests. We are also doing our best to maintain everything in good shape for your convenience. It was also our pleasure to be of help to our beloved guests. Thank you so much again and looking forward to hear from you soon. Best regards, The Management The Heritage Hotel Manila
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Welcome is felt

Posted 06 28, 18
We love it because it is worldclass hotel who anticipates what ordinary traveler needs
Comment from Hotel Management
07 11, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We are very glad that you loved your stay and really appreciated what we can offer to you. It was always our pleasure to be of service to our beloved guests. Thank you so much again and looking forward to hear from you soon. Best regards, The Management The Heritage Hotel Manila
4 out of 5
Recommended
for Everyone
by A verified traveler from hawaii

very nice and i felt safe

Posted 06 15, 18
all he staff so nice very friendly i woll be back next time there a good deal
Comment from Hotel Management
07 11, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you were satisfied on your stay with us. Please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to have you again soon. Best regards, The Management The Heritage Hotel Manila
5 out of 5
by A verified traveler

Posted 06 9, 18
great location. friendly staff. good service.
Comment from Hotel Management
07 11, 18 by Ellie, Hotel Management
Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad that you were satisfied on your stay with us. Please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to have you again soon. Best regards, The Management The Heritage Hotel Manila