Ratings based on 2,161 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ilocos norte

Old but still comfortable

Posted 04 21, 18
Pros: Staff was very good and helpful and always smiling
Cons: Hotel appearance overall...like carpets, pool area needs repair ( wooden boards)
Location: Baclaran shopping, mall of asia near by, and casinos at city of dreams
The food at the buffet was good...hotel aircon needs to be cleaned and repaired . The management moved us to a different room because our original room was a little warm.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

A good stay at The Heritage Hotel Pasay.

Posted 04 13, 18
Pros: Good service. Hot water and shower was good.
Cons: Upload Bathroom and room.
Location: Close to Airport and Mall. Many places to eat waling distance.
Stayed for 6 nights. Was a pleasant experience. Staff was very good. Breakfast Buffet good for the price. Only complaint was no early check in.
Comment from Hotel Management
04 19, 18 by Heritage Hotel Manila, Hotel Management
Thank you for giving us your feedback. We are happy that you were satisfied with our property. We look forward in having you again here at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sherwood Park, AB, Canada

Nice clean hotel close to the airport and shopping

Posted 04 12, 18
Pros: The staff are great. The food is also pretty good.
Cons: The rooms are showing their age and could do with some upgrades. The bathroom in particular - Needs a working fan.
Location: Very close to Mall of Asia (less than 100 pesos by taxi).
We've stayed here many times and have always enjoyed our stay. The hotel is definitely showing its age and needs some upgrades but it is clean, quiet and in a good location. The staff are excellent and efficient.
Comment from Hotel Management
04 13, 18 by Heritage Hotel Manila, Hotel Management
We are happy that you were satisfied with our property and also for being a frequent guest. It is our pleasure to have you here at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

COMFORTS OF HOME

Posted 04 11, 18
Large, roomy facilities, first class feeling, convenient location to restaurants, resort style amenities.
Comment from Hotel Management
04 12, 18 by Heritage Hotel Manila, Hotel Management
We are happy to know that you were satisfied with our property. It was a pleasure to have you as our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and comfortable. Great stafff

Posted 04 6, 18
Sexond time i have stayed there. Never a problem. Always curteous and worry free. Thanks to the Heritage hotel.
Comment from Hotel Management
04 12, 18 by Heritage Hotel Manila, Hotel Management
We are happy to know that you were satisfied with our property. It was a pleasure to have you as our guest.
2 out of 5
by A verified traveler from Ph

Different

Posted 03 28, 18
I don't know what happened to this hotel. I've stayed there 3 times but it has changed. It seemed to be an average hotel now. Many things were broken.
Comment from Hotel Management
04 6, 18 by Heritage Hotel Manila, Hotel Management
It is unfortunate that you were unhappy with our hotel. Rest assured that we are taking steps to improve on our facilities and rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted 03 28, 18
Making copies ( xerox ) or printing something in the computer a little bit too much.
Comment from Hotel Management
04 6, 18 by Heritage Hotel Manila, Hotel Management
Thank you for taking the time to review our property.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 03 27, 18
Close to the shopping mall, airport and other scenic places.
Comment from Hotel Management
04 6, 18 by Heritage Hotel Manila, Hotel Management
It was a pleasure to have you and we hope to see you again soon.
5 out of 5
by A verified traveler

Good Stuff

Posted 03 25, 18
Want to thank DEN and the staff for taking care of us last minute. They was an amazing team of people that made our visit wonderful. Thanks again
Comment from Hotel Management
03 26, 18 by Heritage Hotel Manila, Hotel Management
It is our pleasure to have you here at the Heritage Hotel Manila. We look forward in seeing you again at the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the Mall of Asia.

Posted 03 14, 18
This hotel is older but has good security and is close to the Mall of Asia. Its easy to get a taxi at the front door and has a good breakfast. Less than a mile from the Mall of Asia.
Comment from Hotel Management
03 20, 18 by Heritage Hotel Manila, Hotel Management
Thank you for the good feedback. It is our pleasure to have you here at the Heritage Hotel Manila.