- Disliked: Cleanliness, staff & service, property conditions & facilities
The moment we went into our room (4031) I took a shower and the soap and shampoo dispenser was empty and the shower drain was clogged. The hallway smelled like sewer. The front desk was trying hard to please but all they can do was to say sorry and they would send somebody to fix the issues. That was only the beginning. They wouldn’t accommodate our request t o adjust our vacation period due to the volcanic eruption which delayed our flight into manila. They told us that since we booked through Expedia we had to contact Expedia but Expedia told us they can’t do anything because they couldn’t get hold of the Golden Phoenix staff. This would be the last time I’m booking with Expedia and the last time staying at this stinky hotel.