Ratings based on 954 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Good
by A verified traveler
Posted 16 Apr 2024
Cleaning staff and servers were amazing thank you for making my stay so pleasant.
Comment from Hotel Management
16 Apr 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Jesse,Thank you for your glowing review! We're thrilled to hear that our housekeeping staff and servers made your stay so pleasant.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that their efforts made a positive impact on your experience. We look forward to the opportunity to welcome you back for another enjoyable stay.At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 11 Apr 2024
Very nice place. Easy walking in and around and around the area.
Comment from Hotel Management
11 Apr 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Elmer,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area on foot. Providing a comfortable and accessible environment for our guests is one of our top priorities, and we're delighted that you had a pleasant experience. We hope to welcome you back for another enjoyable stay in the future!At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Khavin,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager
by A verified traveler from Los Angeles
Posted 9 Apr 2024
The hotel room itswlf was nice! The city view is not worth it. Lot of stuff adound buf not the safest and cleanest surrounding
Comment from Hotel Management
9 Apr 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Isaac,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel room itself to be nice. However, we apologize that the city view did not meet your expectations.We take your comments regarding the surrounding area seriously. While we strive to provide a safe and clean environment for our guests, we understand that external factors may impact your experience. Rest assured, we continuously work to improve the surroundings and ensure the safety and comfort of our guests.Your feedback is valuable to us, and we will use it to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,Ria DimlaDuty Manager
by A verified traveler
Posted 9 Apr 2024
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Comment from Hotel Management
9 Apr 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Andrew,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager
by A verified traveler from Calgary
Posted 31 Mar 2024
We enjoyed our stay we definitely come back again ❤️
Comment from Hotel Management
31 Mar 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Juanito,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you plan to return in the future. We look forward to welcoming you back and ensuring another wonderful experience.At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Ms. Erika,Thank you so much for awarding us a 5-star rating! We are absolutely delighted to hear about your fantastic experience with us. It's our mission to provide top-notch service, and we're thrilled to know we hit the mark for you.We can't wait to welcome you back for another exceptional stay.At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Ms. Tenisha,We're overjoyed to receive your 5-star review! Thank you immensely for choosing us and sharing your positive experience. We're committed to delivering exceptional service and memorable stays. Your support means a lot, and we can't wait to welcome you back for another wonderful visit!At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 29 Mar 2024
This is my go to hotel in manila!
Comment from Hotel Management
30 Mar 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Craig,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager
