Ratings based on 16,153 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2020
Love the space ship theme rooms was smaller then I thought but it was unique.
Comment from Hotel Management
25 Mar 2020 by hotel_mgmt_team_365, Hotel Management
Thanks for choosing YOTEL for your recent trip to NYC! We are thrilled to read that you loved our concept, and please know that our cabins do come in a variety of sizes from solo cabins to suite. We hope you will take a look at our larger Corner Cabins when planning your next stay - we think they may be just your style. Until then!
Cheers,
The YOTEL Crew
by A verified traveler
Posted 23 Mar 2020
Everything was excellent the only thing that was bad was everything was closed because of the virus going around
Comment from Hotel Management
24 Mar 2020 by hotel_mgmt_team_365, Hotel Management
We are thrilled to read that you had a great YOTEL stay, and we hope that you will visit us again in the future to further enjoy our dining and social spaces on FOUR, as well as all that our amazing city has to offer. Until then!
Take care,
The YOTEL Crew
by A verified traveler
Posted 22 Mar 2020
Comment from Hotel Management
23 Mar 2020 by hotel_mgmt_team_365, Hotel Management
Thank you for joining us in NYC, and for sharing your review. We strive to provide nothing short of five-star service and hospitality, and we hope to have the chance to win you over in full the next time you visit the city.
All the best,
The YOTEL Crew
by A verified traveler
Posted 22 Mar 2020
Comment from Hotel Management
23 Mar 2020 by hotel_mgmt_team_365, Hotel Management
We always strive to impress, and we are very sorry to learn that we fell short of this mark on your visit. We hope that you will allow us the opportunity to welcome you again and provide you with a five-star expereince.
All the best,
The YOTEL Crew
by A verified traveler
Posted 21 Mar 2020
Comment from Hotel Management
23 Mar 2020 by hotel_mgmt_team_365, Hotel Management
Thank you for sharing your feedback. We are glad you enjoyed your time with us, and we look forward to impressing you even more the next time you settle in with us.
All the best,
The YOTEL Crew
by A verified traveler
Posted 19 Mar 2020
Comment from Hotel Management
20 Mar 2020 by hotel_mgmt_team_365, Hotel Management
At our hotel, we pride ourselves on treating our guests to exceptional experiences at unforgettable rates. We’re sorry that you felt we dropped the ball during your stay, and we hope to have another chance to fully impress on your next trip to NYC.
All the best,
The YOTEL Crew
by A verified traveler
Posted 19 Mar 2020
Comment from Hotel Management
20 Mar 2020 by hotel_mgmt_team_365, Hotel Management
We always aim to impress, and we are very sorry to learn that we missed the mark on your visit. Should you consider returning again, we are confident that we can fully win you over with a great stay the next time you visit NYC.
All the best,
The YOTEL Crew
by A verified traveler from Honolulu
Posted 18 Mar 2020
Comment from Hotel Management
19 Mar 2020 by hotel_mgmt_team_365, Hotel Management
Your perfect rating has us grinning from ear to ear, Kaleo! Let's do it all over again soon!
Cheers,
The YOTEL Crew
by A verified traveler
Posted 18 Mar 2020
This property said they would refund me due to cancellations because of Corona. They then denied my request. Shameful to take advantage of people during a time like this.
Comment from Hotel Management
18 Mar 2020 by hotel_mgmt_team_365, Hotel Management
Hello,
We are working with our guests to reschedule or cancel reservations as needed, and we are very sorry to learn that there has been some confusion regarding yours. As you booked your stay through Expedia, your cancellation needs to be made and refunded directly through their company, and we ask that you please reach out to them to discuss this matter.
Thank you,
The YOTEL Crew
by A verified traveler
Posted 16 Mar 2020
Comment from Hotel Management
17 Mar 2020 by hotel_mgmt_team_365, Hotel Management
We are glad to read that you enjoyed your YOTEL experience, and we invite you to settle in with us again on your next trip to NYC!
Cheers,
The YOTEL Crew
