Ratings based on 20,855 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2020
I don’t like how we got charged so much for checking in early
Comment from Hotel Management
27 Mar 2020 by The New Yorker Hotel , Hotel Management
Dear Valued Guest:
Thank you for choosing to stay at The New Yorker Hotel while you were in New York City.
We appreciate your feedback and would like to investigate further, please contact the hotel directly and speak with our Guest Experience Manager.
We would like the opportunity to rectify your experience.
Sincerely
by A verified traveler
Posted 19 Mar 2020
Comment from Hotel Management
19 Mar 2020 by The New Yorker hotel , Hotel Management
Dear Valued Guest
Thank you for choosing to stay at The New Yorker Hotel while you were in New York city.
We look forward to welcoming you back to The New Yorker Hotel when your travels find you returning to New York City
Sincerely
by A verified traveler
Posted 19 Mar 2020
Comment from Hotel Management
19 Mar 2020 by The New Yorker Hotel , Hotel Management
Dear Valued Guest:
Thank you for choosing to stay at The New Yorker Hotel while you were in New York city.
We look forward to welcoming you back to The New Yorker Hotel when your travels find you returning to New York City.
Sincerely
by A verified traveler from Spartanburg
Posted 17 Mar 2020
Very clean. Staff was great and prompt service and very accessible to the sites of New York city
Comment from Hotel Management
18 Mar 2020 by The New Yorker Hotel , Hotel Management
Dear Valued Guest:
Thank you for choosing to stay at The New Yorker Hotel while you were in New York city.
We look forward to welcoming you back to The New Yorker Hotel when your travels find you returning to New York City.
Sincerely
by A verified traveler
Posted 17 Mar 2020
Beautiful hotel, but the rooms and bathrooms are very small.
Comment from Hotel Management
18 Mar 2020 by The New Yorker Htel , Hotel Management
Dear Valued Guest
Thank you for choosing to stay at The New Yorker Hotel while you were in New York city.
We look forward to welcoming you back to The New Yorker Hotel when your travels find you returning to New York City.
Warm regards
by A verified traveler from Georgia
Posted 15 Mar 2020
The location is great right out of MSG. The staff was fairly friendly. The rooms are very small. The room has no coffee maker and the hotel charges 5 dollars for water that they put in your room. The bathroom was very small and the shower was very outdated. For a 50 dollar early check in fee they upgraded me to a city view room. Another down side was that there was no mini fridge or anything to really keep drinks or food cold. At this hotel you pay for the location with the subway right right outside your a train away from going almost anywhere in the city. So if your focused more on location and not the room this is the place for you.
Comment from Hotel Management
15 Mar 2020 by The New Yorker Hotel , Hotel Management
Dear Valued Guest
Thank you for choosing to stay at The New Yorker Hotel while you were in New York City.
We appreciate your feedback and would like to investigate further, please contact the hotel directly and speak with our Guest Experience Manager.
We would like the opportunity to rectify your experience
sincerely
by A verified traveler
Posted 15 Mar 2020
Comment from Hotel Management
15 Mar 2020 by Megan B-Senior Guest Service Manager, Hotel Management
Dear Valued Guest Thank you for choosing to stay at The New Yorker Hotel while you were in New York city. We look forward to welcoming you back to The New Yorker Hotel when your travels find you returning to New York City. Sincerely
by A verified traveler
Posted 14 Mar 2020
The lobby area was very nice and the beds comfortable and shower was great, but the bathrooms were extremely small because it is an old building that has been redone. We had to change rooms due to loud elevator noise and had key issues. We were locked out of our original room due to changing rooms and the staff was slow to respond to our request to help us get back into our original room in order to retrieve our luggage. This was frustrating but once accomplished the remainder of our visit went smoothly. The restaurant at the hotel was great and the staff at the restaurant were very friendly and helpful.
Comment from Hotel Management
14 Mar 2020 by The New Yorker Hotel , Hotel Management
Dear Valued Guest
Thank you for choosing to stay at The New Yorker Hotel while you were in New York City.
We appreciate your feedback and would like to investigate further, please contact the hotel directly and speak with our Guest Experience Manager.
We would like the opportunity to rectify your experience.
Sincerely
by A verified traveler from Argyle TX
Posted 14 Mar 2020
Employees so rude restaurants are expensive. Small rooms
Comment from Hotel Management
14 Mar 2020 by The New Yorker Hotel , Hotel Management
Dear Valued Guest
Thank you for choosing to stay at The New Yorker Hotel while you were in New York City.
We appreciate your feedback and would like to investigate further, please contact the hotel directly and speak with our Guest Experience Manager.
We would like the opportunity to rectify your experience.
Sincerely
by A verified traveler
Posted 13 Mar 2020
The staff was generally very accommodating. The building just seemed kind of old, you could see it in the hallways. Kinda looked like a gutted concrete building that they just threw a rug over, but the rooms were nice, albeit a little cramped. No coffee makers in the room, which wouldn't be such a big deal if they offered coffee in the lobby, but they didn't. The cleaning staff did a great job and were very friendly.
Comment from Hotel Management
13 Mar 2020 by The New Yorker Hotel , Hotel Management
Dear Valued Guest
Thank you for choosing to stay at The New Yorker Hotel while you were in New York city.
We look forward to welcoming you back to The New Yorker Hotel when your travels find you returning to New York City.
Sincerely
