Ratings based on 2,078 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Boston MA
Posted 21 Mar 2020
Comment from Hotel Management
27 Mar 2020 by Guest Service Associate, Hotel Management
Thank you for rating us.
by A verified traveler
Posted 14 Mar 2020
Good location. Not as clean as I’d expect from Wyndham, still overall ok
Comment from Hotel Management
27 Mar 2020 by Guest Service Associate, Hotel Management
Dear Valued Guest,
Thank you for this important feedback. We are truly sorry that our housekeeping service was not up to the standard you have come to expect from us. We will address this with our team and ensure that this does not happen again in the future. We do hope that your experience was otherwise enjoyable and that you will consider staying with us again in the future.
Yours sincerely,
Aleksandra
Guest Service Associate
TRYP Hotel
by A verified traveler from Virginia
Posted 10 Mar 2020
The TRYP hotel is located within walking distance of Times Square so that was extremely convenient. Plenty of good food options locally and the police station next door is a nice safety feature.
The hotel room floor was filthy! Since it wasn't carpet, a mop would be needed and it looks like a mop had not been used in... maybe ever. Absolutley gross. Left over food from who knows when was left in the refrigerator. The two bathrooms were also filthy. We wiped the room down with disinfectant wipes before we did anything else. The kids socks were black with filth.
The parking garage the hotel recommends and which you can pay for at the front desk is potentially more expensive than if you went straight through the garage itself and didn't tell them you were staying at TRYP. Do your research, I'm sure you can get a cheaper rate elsewhere.
Comment from Hotel Management
11 Mar 2020 by Guest Service Associate, Hotel Management
Dear Valued Guest,
Thank you for your detailed review of your recent stay with us at TRYP. We are sorry that you did not enjoy your stay to the fullest due to the cleanliness of your room. We sincerely apologize on behalf of our entire team and we will ensure that we implement the necessary steps to prevent this from happening in the future. We also provide discounted rates for parking which is right across the street from the hotel, though every guest is free to choose any parking they want. We hope that you will consider staying with us again in the future. Thank you for choosing TRYP Hotel.
Warm Regards,
Aleksandra
Guest Service Associate
TRYP Hotel
by A verified traveler
Posted 9 Mar 2020
The main issue I had was that the walls between rooms are paper thin so if your neighbors make any noise it's difficult to sleep.
Comment from Hotel Management
11 Mar 2020 by Guest Service Associate, Hotel Management
Dear Valued Guest,
Thank you for your feedback. We are sorry that you did not enjoy your stay to the fullest due to the noise from your neighbors. We do hope that your say was otherwise enjoyable and that you will consider staying with us again in the future.
Warm Regards,
Aleksandra
Guest Service Associate
TRYP Hotel
by A verified traveler from Liverpool
Posted 9 Mar 2020
Staff was very courteous room was clean, hotel appears updated
Comment from Hotel Management
11 Mar 2020 by Guest Service Associate, Hotel Management
Dear Valued Guest,
Thank you for your positive feedback. We look forward to serving you again on your next visit.
Warm Regards,
Aleksandra
Guest Service Associate
TRYP Hotel
by A verified traveler from Montreal
Posted 7 Mar 2020
The rooms were great! So much space and modern. Great bathroom and shower. Location itself wasn’t the best but perfect if you have an event at MSG.
Comment from Hotel Management
11 Mar 2020 by Guest Service Associate, Hotel Management
Dear Lynn,
Thank you for your feedback. We are glad that you enjoyed your stay and we look forward to your future visit. Thank you for choosing TRYP Hotel.
Warm Regards,
Aleksandra
Guest Service Associate
TRYP Hotel
by A verified traveler
Posted 7 Mar 2020
Comment from Hotel Management
11 Mar 2020 by Guest Service Associate, Hotel Management
Thank you for rating us.
by A verified traveler
Posted 3 Mar 2020
Comment from Hotel Management
3 Mar 2020 by Guest Service Associate, Hotel Management
Thank you for rating us.
by A verified traveler
Posted 3 Mar 2020
Comment from Hotel Management
3 Mar 2020 by Guest Service Associate, Hotel Management
Thank you for rating us.
by A verified traveler
Posted 3 Mar 2020
The major problems with our stay included cleanliness and disorganization. We had to ask multiple times about cleaning up dog hair found in our room even though someone was coming in to clean daily. We were charged multiple times for different amounts with no clear indication as to why the charges were being deducted when they were. A simple service that we appreciate them for offering, holding our bags, made us uneasy all day due to the lack of secure holding for our personal items. We will not be staying in this hotel again but we do hope that these things can be addressed and rectified so no one else has the same experience.
Comment from Hotel Management
3 Mar 2020 by Guest Service Associate, Hotel Management
Dear Valued Guest,
Thank you for your feedback. We are so sorry to hear that you were disappointed with your stay due to some of the concerns you mentioned in your review. We will certainly address your concern about the condition of your room with our team. We are also sorry that you were surprised about charges on your account - there is a security deposit which is usually announced and signed by our guests, there are also taxes, but they are usually included in your final rates. Again, we do apologize for the confusion and we hope that you were able to figure it out with the helo of our Front Desk team. Please rest assured that our guests and their property is safe with us at TRYP Hotel - we never had any security issues. We sincerely hope that you will consider giving us another chance in the future to provide you with a great stay. Thanks again for your review.
Warm Regards,
Aleksandra
Guest Service Associate
TRYP Hotel
