Ratings based on 15,020 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2020
I had an unpleasant experience with the stuff and the cleanness of our room. The only positive thing about this hotel was the great location. Very central if you want to discover the city.
But everything else was disaster! Our bathroom was not cleaned and traces from the previous visitors were still apparent.
I also needed help from a hotel stuff to print some theater tickets which took forever. Stuff was really unfriendly.
On our last day, the elevators and the Internet wasn't working anymore! Unfortunately, not a very good experience for us.
Comment from Hotel Management
29 Mar 2020 by Maurizio, Hotel Management
We appreciate you taking the time to leave us this feedback.
We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward.
We do hope you allow us to host you again soon so we can share a more positive experience with you.
by A verified traveler
Posted 22 Mar 2020
Comment from Hotel Management
22 Mar 2020 by Maurizio, Hotel Management
We appreciate the feedback.
It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
by A verified traveler
Posted 19 Mar 2020
Comment from Hotel Management
19 Mar 2020 by Maurizio, Hotel Management
We appreciate you sharing your concerns with us.
We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
by A verified traveler
Posted 18 Mar 2020
I loved the Ambience . The staff were exceptional and polite
Comment from Hotel Management
18 Mar 2020 by Maurizio, Hotel Management
Thank you for sharing this glowing review!
We are delighted to hear about your experience at ROW NYC! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.
We'd love to share another positive, fun experience with you in the future. Have a fantastic day!
by A verified traveler from Canada
Posted 17 Mar 2020
Location was excellent.
Check-in staff wearing gloves and not changing them between guests is cross-contaminating everyone during the COVID-19 outbreak. After repeatedly asking for hand sanitizer to be placed on top of the check-in desk for guest use, there was still none available there three days later.
by A verified traveler
Posted 15 Mar 2020
Comment from Hotel Management
15 Mar 2020 by Maurizio, Hotel Management
Thank you for the great rating!
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at ROW NYC! We hope you plan on staying with us again soon!
We're looking forward to your next visit! Have a splendid day!
by A verified traveler
Posted 15 Mar 2020
One of the best locations in NYC and near to the Bus terminal.
Comment from Hotel Management
15 Mar 2020 by Maurizio, Hotel Management
Thank you for leaving us this fabulous review, Naing!
We're so glad you had such an enjoyable time with us at ROW NYC! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.
We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!
by A verified traveler
Posted 14 Mar 2020
The property was old, poor lighting, and unclean. Elevators broke down, no fire alarm unless requested.
Comment from Hotel Management
15 Mar 2020 by Maurizio, Hotel Management
We appreciate you taking the time to share your concerns with us.
We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.
We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
by A verified traveler from Irving
Posted 14 Mar 2020
I love the location! Right in the heart of the theatre district.
Comment from Hotel Management
14 Mar 2020 by Maurizio, Hotel Management
Thank you for this lovely review, Diug!
We're thrilled to know you had such a wonderful experience at ROW NYC. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we love to see! We look forward to hosting you again so we can share yet another fabulous experience with you!
Have an amazing day!
by A verified traveler from Seattle
Posted 14 Mar 2020
The location was great. The staff from the time we were dropped off and a staff member held open the door to the fast courtesy service at the front desk we I felt confident with the choice of ROW NYC. There was nothing not to like the room was clean and the beds were super comfy. I would recommend ROW NYC to anyone in New York for work or just plain fun.
Comment from Hotel Management
14 Mar 2020 by Maurizio, Hotel Management
Thank you for the excellent rating, Linda!
We're so glad that you've enjoyed your stay at ROW NYC so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.
Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
