Ratings based on 9,647 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 23 Mar 2020
Comment from Hotel Management
24 Mar 2020 by General Manager, Hotel Management
Thank you for the fantastic rating! We endeavor to make all of our guests feel welcome and relaxed during their time at Park Lane Hotel New York! We can't wait to see you again soon. Have an amazing day! Warm Regards Hotel Manager
4 out of 5
by A verified traveler

Posted 23 Mar 2020
Comment from Hotel Management
24 Mar 2020 by General Manager, Hotel Management
Thank you for the 4-star rating! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Park Lane Hotel New York. Thank you again for sharing! Have a lovely day! Warm Regards Hotel Manager
3 out of 5
by A verified traveler

Posted 19 Mar 2020
My main issue was it was one of the noisiest rooms that I have ever stayed in and I lived in NYC for years and stayed in lots of hotels there and have not experienced this level of noise before. Even on ahigh floor, we heard traffic all night, the connecting room's tv almost drowned out ours, and the jackhammers across the street started at 7 am and sounded like they were in our room. It was almost like the glass had no soundproofing qualities. We needed white noise played very loudly to be able to get asleep and stay asleep.
Comment from Hotel Management
19 Mar 2020 by General Manager, Hotel Management
We appreciate the feedback. It's unfortunate your time with us was less than ideal. A member of our team would like to discuss your experience further. Please provide us with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We hope for the opportunity to share a more positive experience with you soon. Warm Regards Hotel Manager
5 out of 5
by A verified traveler

Posted 17 Mar 2020
Comment from Hotel Management
17 Mar 2020 by General Manager, Hotel Management
Thanks for the outstanding rating! We're delighted your time at Park Lane Hotel New York was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. Have a splendid day! Warm Regards Hotel Manager
5 out of 5
by A verified traveler

Posted 17 Mar 2020
I liked the 24hr gym availability and the kindness of the staff
Comment from Hotel Management
17 Mar 2020 by General Manager, Hotel Management
Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience at Park Lane Hotel New York! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Warm Regards Hotel Manager
5 out of 5
by A verified traveler from Bermuda

Posted 17 Mar 2020
Fantastic location, amazing views of central park and all the staff were so friendly and helful. Absolutely will stay again.
Comment from Hotel Management
17 Mar 2020 by General Manager, Hotel Management
Thank you for taking the time to leave this fantastic review! We're happy to hear you had such a wonderful experience with us at Park Lane Hotel New York and that you appreciated our prime location. That's what we like to see! We hope to host you again so we can share yet another unforgettable visit with you. Have a fabulous day! Warm Regards Hotel Manager
5 out of 5
by A verified traveler

Posted 17 Mar 2020
Comment from Hotel Management
17 Mar 2020 by General Manager, Hotel Management
Thank you for the fantastic rating! It's outstanding you had such a wonderful experience at Park Lane Hotel New York. We care about the satisfaction of our guests. We can't wait to see you again soon! Have a lovely day! Warm Regards Hotel Manager
3 out of 5
by A verified traveler

Posted 16 Mar 2020
the credit card machines didnt work at check in, the fitness room got worse, and theres no more happy hour
Comment from Hotel Management
16 Mar 2020 by General Manager, Hotel Management
We appreciate your feedback. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience. Warm Regards Hotel Manager
3 out of 5
by A verified traveler

Posted 15 Mar 2020
Comment from Hotel Management
15 Mar 2020 by General Manager, Hotel Management
We appreciate your feedback. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon. Warm Regards Hotel Manager
5 out of 5
by A verified traveler

Posted 14 Mar 2020
Loved the view of Central Park etc derivation Ed was good
Comment from Hotel Management
15 Mar 2020 by General Manager, Hotel Management
Thanks for the glowing rating! We're delighted you had such a fantastic experience at Park Lane Hotel New York! It's great to know we left you with a wonderful impression and that you enjoyed our stunning views. We look forward to hosting you again soon. Have a lovely day! Warm Regards Hotel Manager
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