Ratings based on 10,136 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Clearwater FL
Posted 18 Mar 2020
No restaurant, no room service, store items extremely overpriced
Comment from Hotel Management
18 Mar 2020 by q, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 17 Mar 2020
Comment from Hotel Management
18 Mar 2020 by q, Hotel Management
We apologize if your stay was not ideal and are happy to connect with you directly to better understand any opportunities we missed.
by A verified traveler
Posted 16 Mar 2020
Comment from Hotel Management
17 Mar 2020 by Q, Hotel Management
Thanks for your stellar rating!
by A verified traveler from San Juan, PR
Posted 14 Mar 2020
Location clean hotel. Awesome crew. Loved the coffee shop. Bar cool too
Comment from Hotel Management
14 Mar 2020 by Michy, Hotel Management
Thank you for your Positive feedback.
by A verified traveler
Posted 14 Mar 2020
Comment from Hotel Management
14 Mar 2020 by Michy, Hotel Management
Thank you for your Positive feedback.
by A verified traveler
Posted 13 Mar 2020
Comment from Hotel Management
13 Mar 2020 by Michy, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 12 Mar 2020
Great location to Carnegie Hall, Central Park, theaters, Times Square and restaurants! Staff was great, rooms were updated and clean.
Comment from Hotel Management
12 Mar 2020 by Guest Relations, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 12 Mar 2020
Comment from Hotel Management
12 Mar 2020 by Guest Relations, Hotel Management
We appreciate your rating!
by A verified traveler from Prescott, AZ
Posted 12 Mar 2020
Great location, steps from Carnegie Hall, which is where we were going. Very close to Times Square and Central Park.
Front desk wasn't very helpful with the check-in process or which elevators to use for our specific floor.
No coffee pot or room service! I think this was the real deal breaker. I guess we should research that first.
Bathroom door and low wpoden shelves or water damaged and chipping.
They were doing construction on scaffolding literally outside our window at our level on the 9th floor. It didn't really bother us but they should have said something at check in about what times that would be happening
Comment from Hotel Management
12 Mar 2020 by Guest Relations, Hotel Management
We apologize for any challenges during your stay.
by A verified traveler from Toronto
Posted 11 Mar 2020
Great location. Not much for insulation between room, as we could clearly hear every word of the people next to us arguing.
Comment from Hotel Management
12 Mar 2020 by q, Hotel Management
Thank you for your feedback!
