Ratings based on 1,700 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2020
by A verified traveler from santa cruz
Posted 24 Mar 2020
Very nice experience during a very difficult time. All the folks there were very kind and it was good seeing them all work together in a collegial environment..
by A verified traveler
Posted 21 Mar 2020
Comment from Hotel Management
22 Mar 2020 by Customer Service, Hotel Management
We appreciate the feedback.
It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
by A verified traveler from Tijuana
Posted 21 Mar 2020
The guys in front desk were so nice Alf helpfu!!
I really want to thank them for making us so much easier our trip
We’ll go back as soon as this crisis ends
Thanks !
by A verified traveler from London
Posted 20 Mar 2020
The staff are rude talk to you as you are a child had a designer bag stolen and there dury of care was atrocious made me feel like i was fabricating the whole thing
Comment from Hotel Management
21 Mar 2020 by Customer Service, Hotel Management
Thank you for sharing your feedback, Davkaur.
We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Surely its concerning when personal items go missing, and our staff tried to be as accommodating as they could to help you in your situation. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.
We hope you'll give us another chance to show you the service we're truly capable of providing.
by A verified traveler
Posted 19 Mar 2020
Comment from Hotel Management
20 Mar 2020 by Customer Service, Hotel Management
We appreciate your feedback.
We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 19 Mar 2020
I didn’t like the absence any places to eat inse the Hotel
by A verified traveler
Posted 18 Mar 2020
by A verified traveler
Posted 17 Mar 2020
by A verified traveler from Mississauga, Ontario
Posted 17 Mar 2020
Lobby was really nice, rooms were smallish but ok for NYC, location couldnt have been better, rooms were clean.
