Ratings based on 31,071 Verified Reviews
2.6 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Detroit
Posted 24 Mar 2020
Location Location Location! Great location. Great security and nice room for the price!
Comment from Hotel Management
25 Mar 2020 by General Manager, Hotel Management
Thank you for staying with us at Hotel Pennsylvania and for highlighting our fabulous location. We're glad you enjoyed your room and felt our property was secure during your visit. Next time you're in Manhattan, depend on us for that quality experience you expect.
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler
Posted 24 Mar 2020
Comment from Hotel Management
27 Mar 2020 by Steven F, Hotel Management
Dear Anonymous,
Thank you for taking the time to rate us on Expedia guest reviews. I am happy to read you rate us a 3 out of 5 based on your experience with us. However, you did not leave any comments on how we can improve to earn your 5 out of 5 ratings. We thank you for your review and look forward to welcoming you back!
Kind regards,
Steven Fennell
Director of Front Office
by A verified traveler
Posted 24 Mar 2020
Comment from Hotel Management
24 Mar 2020 by Steven F, Hotel Management
Dear Anonymous,
Thank you for taking the time to rate us on Expedia guest reviews. Please accept our sincerest apologies for any inconvenience you experienced during your stay. I notice that you rate us a 1 out of 5 however there were no comments on what you experienced during your stay with us to feel this way. Please let me know how we can improve.
We hope to have the opportunity to welcome you back so we can redefine your experience at Hotel Pennsylvania.
Kind regards,
Steven Fennell
Director of Front Office
by A verified traveler
Posted 22 Mar 2020
Comment from Hotel Management
23 Mar 2020 by Steven F, Hotel Management
Dear Anonymous,
Thank you for taking the time to rate us on Expedia guest reviews. I am happy to read you rate us a 4 out of 5 based on your experience with us. We thank you for your positive review and look forward to welcoming you back!
Kind regards,
Steven Fennell
Director of Front Office
by A verified traveler
Posted 22 Mar 2020
Location is excellent. The virus has put a damper on the stay and the city.
Comment from Hotel Management
23 Mar 2020 by General Manager, Hotel Management
It's always a pleasure to know that guests appreciate our ideal location. However, we do apologize for any disappointment you encountered. While this is an unprecedented time for all of us, rest assured that we will keep maintaining and improving our efforts to ensure that every stay is clean, safe, and comfortable. We wish you safe travels ahead and hope to have you back in the future.
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler
Posted 21 Mar 2020
The upper floor rooms first was given a room on 2 they we’re horrific. But was upgraded to 10th floor. Modern space just need more drawers spaces
Comment from Hotel Management
23 Mar 2020 by General Manager, Hotel Management
We're honored to have been a part of your exciting trip to the city. Please accept our apologies that your initial room was not aligned with your expectations. However, we are glad we could get you situated in a room more suitable to the comfort and relaxation you expected. It would be a pleasure to host you again when your adventures bring you back our way.
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler from Phoenix
Posted 21 Mar 2020
It was very convenient to everything in times square
Comment from Hotel Management
23 Mar 2020 by General Manager, Hotel Management
It is known that we have the best location in the city and we are delighted to know you enjoyed it! We trust your trip to NYC was perfect and we cannot wait to see you again!
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler
Posted 21 Mar 2020
Comment from Hotel Management
23 Mar 2020 by Steven F, Hotel Management
Dear Anonymous,
Thank you for taking the time to rate us on Expedia guest reviews. I am happy to read you rate us a 5 out of 5 based on your experience with us. We thank you for your positive review and look forward to welcoming you back!
Kind regards,
Steven Fennell
Director of Front Office
by A verified traveler
Posted 20 Mar 2020
Will and would stay again, room bright and clean. Staff friendly
Comment from Hotel Management
23 Mar 2020 by General Manager, Hotel Management
We love being recognized for our attention to cleanliness, and we're happy to know you enjoyed your visit. It is music to our ears to hear that our beautiful rooms and friendly staff were a few highlights of your stay as well. We hope you consider staying with us again here at Hotel Pennsylvania.
Sincerely,
Gene Nicotra, Vice President/General Manager
by A verified traveler from Nicaragua
Posted 20 Mar 2020
The property is old... the rooms are not as shown in the pictures. This place needs restoration ASAP. It should change their name to Transylvania.
Comment from Hotel Management
23 Mar 2020 by General Manager, Hotel Management
Dear Luis,
Thank you for taking the time to leave us a review, and please accept our apologies for any disappointment you had with our accommodations. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Our modernization program, which commenced during our centennial year, has now progressed into its third phase of renovation. Great things are coming to New York's Hotel Pennsylvania. We hope you'll return and give us another chance at exceeding your expectations.
Sincerely,
Gene Nicotra, Vice President/General Manager
