Ratings based on 8,155 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 17 Mar 2020
It has the city view as described. It is a nice hotel to stay at with your significant other. A lot of things around to do and eat as well.
by A verified traveler
Posted 17 Mar 2020
Great location, clean, good price, room larger than expected.
by A verified traveler
Posted 17 Mar 2020
There were unexpected charges, and when we tried to use the credit, we were told the cafe is closed.
Comment from Hotel Management
19 Mar 2020 by Lynell L, Hotel Management
Dear Traveler,
Thank you for taking the time to post a review of your recent stay. Feedback such as yours is a vital element to our success and used to train our staff on what our guests expect of us. We hope to give our guests a perfect 10 experience but we realize sometimes we fall short of our goal. If given the opportunity we would love to welcome you back and give you the service that you have come to expect from Hilton.
Lynell Lovett
Administrative Operations Manager
by A verified traveler
Posted 14 Mar 2020
Good service. One of the elevators to ground floor was broke also didnt like having to take 2 elevators from room to ground floor.
by A verified traveler from Santa Barbara
Posted 13 Mar 2020
The service at Applebee's was very slow. This Hilton itself was great.
by A verified traveler
Posted 13 Mar 2020
Comment from Hotel Management
16 Mar 2020 by Lynell L, Hotel Management
Dear Traveler,
Thank you for your review of your recent stay. We are very sorry that your stay was not reflective of the 5 star service we are known to provide. We hope to have another chance to serve you and make it right in the future.
Lynell Lovett
Administrative Operations Manager
by A verified traveler
Posted 13 Mar 2020
Easy street access and comfortable room
Nice lobby area
Early check in available
by A verified traveler from Dallas
Posted 12 Mar 2020
Just a very pleasant environment overall and good value for what you get.
by A verified traveler from Tallahassee, FL
Posted 12 Mar 2020
In the heart of Times Square, easy access to the Subway...clean spacious rooms with an incredible view.
by A verified traveler
Posted 12 Mar 2020
I loved the location of the property. There was quick access to streets, shops, and transportation. The staff was not as knowledgeable as I would have thought. For example, no one could accurately tell me where a Starbucks was located. There was a perk with our stay, which included coffee from Starbucks in the hotel lobby 20 feet away from where I was asking. No one mentioned that. And the coffee and snack kiosk wasn't even available all of the days of my stay even though I paid for that. Overall, the stay was exactly what we needed, and the price wasn't bad for that as well.
