Ratings based on 2,197 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 16 Mar 2020
They have us a complimentary breakfast, which guests typically have to pay for.
by A verified traveler from Yonkers, NY
Posted 11 Mar 2020
The location was ideal and the staff affable. My room was usual in size for New York City, the bed was super comfortable.
Comment from Hotel Management
11 Mar 2020 by Joseph Rauer, General Manager , Hotel Management
Thank you for your great review! We hope to welcome you back soon.
by A verified traveler
Posted 9 Mar 2020
I loved the size of the room size the room . I didn’t like power of the shower . It was very weak. Or the floor of the tub
Comment from Hotel Management
11 Mar 2020 by Joseph Rauer, General Manager , Hotel Management
We appreciate your feedback and are happy you enjoyed our spacious rooms! We hope to welcome you back soon.
by A verified traveler
Posted 6 Mar 2020
Comment from Hotel Management
18 Mar 2020 by Joseph Rauer, General Manager , Hotel Management
Thank you for your great rating! We hope to welcome you back soon.
by A verified traveler from Greenville,sc
Posted 5 Mar 2020
The hotel is very close to everything which we loved but the inside of our room was very dirty. The towels were gross I had to request new ones twice and when I went to give my children a bath the water was very gross. I would not recommend this hotel for the price.
Comment from Hotel Management
6 Mar 2020 by Joseph Rauer, General Manager , Hotel Management
Thank you for your feedback, while I wish you had a better stay with us, it is feedback like this that we use to learn from and improve. I have shared your comments with our management teams. I do hope we'll have another chance to welcome you back in the future and wow you with the service we are known for.
by A verified traveler
Posted 4 Mar 2020
The staff was helpful. the room was quiet, clean and comfortable.
Comment from Hotel Management
4 Mar 2020 by Joseph Rauer, General Manager , Hotel Management
Thank you for your great review, we hope to welcome you back soon!
by A verified traveler from Syracuse, NY
Posted 4 Mar 2020
The rooms were bigger than any other room we had ever stayed in. They had a kitchenette with everything you would need. Love it 😍
Comment from Hotel Management
4 Mar 2020 by Joseph Rauer, General Manager , Hotel Management
Thank you for your great review, we're glad the kitchen provided everything you needed during your stay. We hope to welcome you back soon!
by A verified traveler from Boston
Posted 3 Mar 2020
Nice hotel but there was too much street noise for us. We really like the staff. Very friendly.
Comment from Hotel Management
4 Mar 2020 by Joseph Rauer, General Manager , Hotel Management
Thank you for your feedback. Please note we do have inside rooms that provide more quiet from the NYC street noises, we would be happy to reserve one for you on your next stay. We hope to welcome you back soon!
by A verified traveler
Posted 27 Feb 2020
Comment from Hotel Management
28 Feb 2020 by Joseph Rauer, General Manager , Hotel Management
We appreciate your feedback, and hope to welcome you back soon!
by A verified traveler
Posted 25 Feb 2020
Location of our room it was on the 2nd floor near the elevators and lounge area
Comment from Hotel Management
26 Feb 2020 by Joseph Rauer, General Manager , Hotel Management
Thank you for your feedback. We hope to welcome you back soon!
