Ratings based on 11,104 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2020
Carpet's were old, bathroom vanity needs to be updated. Door man would be nice.
Comment from Hotel Management
22 Mar 2020 by Customer Service, Hotel Management
We appreciate you taking the time to share your concerns with us.
We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.
We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
Warm regards,
Alex K.
Social Media Manager
by A verified traveler
Posted 20 Mar 2020
Great location but rooms needs to be updated! We were there during a time the restaurant wasn’t open so can’t comment on that
by A verified traveler
Posted 20 Mar 2020
Good location, but there should be complimentary breakfast.
by A verified traveler
Posted 17 Mar 2020
by A verified traveler
Posted 17 Mar 2020
by A verified traveler from Central Coast, CA
Posted 17 Mar 2020
This property is perfectly situated in the heart of the theater district. It honestly could not have been more convenient. Our room was spacious, quiet and clean. The hotel is not new, but the rooms have obviously been refurbished over the years so that it was modern and lovely. The "resort fee" is exorbitant and breakfast is quite pricey, but the breakfast buffet was quite nice. The staff was competent if not overly friendly and we had no complaints on that front. We would stay again just for the location and convenience of being able to walk to all the theaters. I would recommend this hotel.
by A verified traveler from Denton, NC
Posted 16 Mar 2020
I really enjoyed breakfast. There was such a good variety of foods to choose from and your staff was very friendly. The hotel and accommodations were clean. In every circumstance when I needed assistance, someone was available to help me.
by A verified traveler from Hattiesburg
Posted 16 Mar 2020
Housekeeping was terrible!!! No towels, no coffee, didn’t clean things... left no cups or bags for ice. It was terribly hot in our room and it took 4 days and 5-6 requests at the front desks. They would not do anything for us! Finally the last night of our stay, they put a stand alone unit in our room. It was awful and I will never go back!!
Comment from Hotel Management
16 Mar 2020 by Customer Service, Hotel Management
We appreciate your feedback.
We're disappointed your stay with us in Times Square was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward.
We do hope you give us another opportunity to share a more positive experience with you soon.
Warm regards,
Alex K.
Social Media Manager
by A verified traveler
Posted 15 Mar 2020
Have stayed at this location the last 2 times visiting NYC. Overall I like the facilities however It is time to do upgrades to the property including rooms and bathrooms.
by A verified traveler
Posted 15 Mar 2020
Stayed in a king bed room with times square view. View is good.Not even a bottle of water or a kettle in room for the price. The towels were smelling bad. Could have been better for the money charged. Not worth the price.
