- Liked: Cleanliness
- Disliked: Amenities, property conditions & facilities
I booked two standard rooms for 4 nights: it was supposed to be a four star hotel and it was very expensive. The rooms were small considering how much I paid for them. The air conditioning was extremely noisy and in fact, leaked. Water gushing out of it on the third night. I complained the first morning about the noise, which also included the clanking of water pipes and poor double glazing. But the hotel did not change our room until the water poured out of the air conditioning at 3am in the morning. We are convinced from the response given to us on the night the water leaked that the hotel management were all aware of the problems with the air conditioning. The hotel website points to a walk of 15 minutes into Lucca but does not tell you that there isn't a safe and proper pedestrian pavement to the road into town. We had to walk out into oncoming traffic to get to Concordia to walk into town. The breakfast was very, very poor: the food was uncovered, with fruit flies hovering. There was never any hot food left by the time we got to breakfast (9am). The eggs were replenished once after we insisted but we never saw any other hot food. The bread and the coffee was also appalling. The fruit juice had never seen a fruit for sure. A terrible waste of money. I have never been so tired on any holiday ever. The staff in reception were OK. I'll never book with Eurostars or Expedia again.