Ratings based on 1,659 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Overall our experience at this hotel was good. We had a small issue when first arriving however the staff were able to help us.
Positives:
Great shuttle service to and from Kyoto station.
Helpful concierge that showed us how to get to places we were unsure about.
Good services my partner got his face shaved and massages and he loved this and for a reasonable price!
Negatives:
Breakfast in the French dining - it had a great view however we were not told that it was a set menu and as I am a vegetarian I wasn’t given a different option.
Dinner buffet - found this extremely disappointing. We had to spend 5000yen each, which seemed very very expensive and with a limited selection of food.
I would recommend staying at the hotel however I would suggest eating elsewhere.
PS this is a very large hotel and doesn’t have a lot of atmosphere if that is something you are looking for.
by A verified traveler
Posted 15 Apr 2024
Shuttle bus from Kyoto station v convenient. Excellent check in/ out service, room had comfortable beds. Good amenities, 14th fl revolving restaurant for breakfast was wonderful. Only issue was the time spent in catching elevator to 14th fl, only one available and took much longer than expected. A bit of an inconvenience to reach 14th fl restaurant, esp if you are on a tight schedule. Otherwise, service was excellent. Would stay here again on next Kyoto visit.
by A verified traveler
Posted 14 Apr 2024
Great experience!
by A verified traveler
Posted 13 Apr 2024
Minimum effort to provide average service, unhelpful staff, a culture of mediocre management and customer service
by A verified traveler
Posted 13 Apr 2024
넓고 조식도 좋아요
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 5 Apr 2024
The sauna is men only. It’s a large hotel so staff too busy with tour groups to cater for my VIP access. .
Great shuttle bus to station every 20 mins and handy for all public transport.
by A verified traveler
Posted 3 Apr 2024
Nice hotel, not new,
Poor breakfast
Dont take executive floor- its old and rooms are not for 2 people- They are single with wide bed
by A verified traveler
Posted 3 Apr 2024
Great hotel to stay at in kyoto the buffet breakfast was excellent.The amenities were great. Kyoto station was at walking distance. Shuttle to kyoto station offered by hotel was amazing on last day with luggage.
by A verified traveler
Posted 2 Apr 2024
This hotel is close to the train station and also offers a shuttle bus back and forth. Large mall 1 block away. Location is great. The buffets were lacking and expensive and the other restaurants in the hotel closed earlier than posted.