New hotel, lots of problem!!!
There was an option to buy the room type: check in after 1700. I paid for that type of room for 2 nights, then the problem comes.
It was ok for the first night since i checked in after at 1930, but the hotel informed me that i have to pack my luggage in the next morning and leave them at the reception before i go out because the room type i paid was “check in after 1700”. I asked whether the room would be the same as first night, they said yes. So i told them they can make up my room in later time as i will go out for the whole day and will return late at night, they said no, i hv to pack my luggage. I even said they can skip the making up my room but they insisted that i hv to pack my luggage!
Isn’t that stupid that you are giving me the same room but i hv to pack my luggage everyday?!😡 Hotels.com or the hotel should make a note about this specific policy when i book the hotel.
Another thing, there’s no signage at the public bath saying their opening hrs, the check in staff didn’t mentioned about the hrs also!😡 I was half way taking a bath and all of a sudden the bathroom was closing for the day!!!
For room make up service, the house keeping forgot to remove the rubbish in bin!!