Ratings based on 977 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Northampton
Posted 14 Apr 2024
Best buffet in town by far. Excellent check in staff
by A verified traveler
Posted 13 Apr 2024
I didnt like the swimming pool cause it is small and not for kids
by A verified traveler
Posted 7 Apr 2024
Very old without proper maintenance.
by A verified traveler
Posted 6 Apr 2024
It was a very pleasant stay. Thank you
by A verified traveler
Posted 22 Mar 2024
by A verified traveler
Posted 22 Mar 2024
Shangri-La always familiar and cosy, good service and staff
by A verified traveler from Syosset
Posted 19 Mar 2024
by A verified traveler
Posted 18 Mar 2024
Hello
The room was not very clean.
by A verified traveler
Posted 16 Mar 2024
We wanted to stay at a shangri la because we liked our stay in Taiwan and this was more centered. I love that it’s very kid friendly but the Rooms are a bit dated. It is walkable to many popular attractions but it’s very hot in Malaysia. The hotel does provide shuttles but it’s not frequent. Our family enjoyed the pool and the kids club
by A verified traveler
Posted 29 Feb 2024
What makes this hotel for me is the staff attention to all their customers. Being able to communicate via WhatsApp and the Shangri-La circle app is very convenient and with their quick response is amazing. I have stayed in this hotel now for 10 days over the past 14 (out of town for 4 days). Would not think of staying anywhere else! Great management and staff.
