Ratings based on 975 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Posted 19 Mar 2024
I was a little disappointed that I was upgraded to a Horizon Club room but not to the Horizon Club - what was the point? Carpeting in some areas threadbare - not what was expected. Otherwise an excellent stay!
by A verified traveler
Posted 19 Mar 2024
Great location, wonderful attentive staff. Our room was a deluxe horizon club Harbour view and exceeded our expectations. The Horizon Club is a winner and worth the extra outlay.
by A verified traveler
Posted 15 Mar 2024
The hotel was so nice, staff was very helpful and attentive. Love how they change the carpets in the elevators everyday. The exercise machines needed a little attention. Like the spin bike was not able to be working and another bike did not have TV.
by A verified traveler
Posted 14 Mar 2024
Very clean and convenient.
by A verified traveler
Posted 1 Mar 2024
Confortable convenaient easy access to transportation very nice breakfast buffet
Comment from Hotel Management
6 Mar 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Jarley,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,
by A verified traveler
Posted 22 Feb 2024
Very nice, clean and quiet. Near the MTR, Shops and other facilities.
Comment from Hotel Management
23 Feb 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Saher,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,
by A verified traveler
Posted 10 Feb 2024
by A verified traveler
Posted 9 Feb 2024
The stay was good. But we lost money in the safe in the room. Very sophisticated operation. They took half of the money from each bundle so the theft would not be detected when checking out.
Comment from Hotel Management
19 Feb 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Peifeng, Thank you for your feedback. We are pleased to hear that you had a good stay with us. We are sorry to hear about the said incident that occurred, and would like to assure you that our team has been fully committed to providing assistance both during your stay and afterwards. Should you have any further questions or concerns, please don't hesitate to reach out to our duty manager.With kind regards,
by A verified traveler from Forest Hills
Posted 8 Feb 2024
You will never experience customer service as I enjoyed in this hotel. Coupled with the beautiful hotel, and spacious rooms, I never wanted to leave.
Comment from Hotel Management
20 Feb 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Randall,Thank you for your wonderful recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,