Ratings based on 323 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from singapore
Posted 7 Jan 2024
Best hotel to start the year 2024! The service was great. The staff were super polite and friendly. The room was vast and I added with a rollaway bed without any issues - still very spacious. There’s free breakfast too. Near shopping complex just this one focused more on electronic products. Not something tourists will want to buy. Haha. Overall, I will stay in this hotel again. ❤️
Comment from Hotel Management
18 Feb 2024 by The Palace Hotel Management, Hotel Management
Dear Mr Marga, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. Thank you for making us your preferred hotel. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 30 Nov 2023
Comment from Hotel Management
8 Jan 2024 by The Palace Hotel Management, Hotel Management
Dear Mr Kwok, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 9 Nov 2023
Breakfast buffet items get changed every few days or so, that way it's not always the same food to pick from, which is nice.
We had a minor issue with our room and the hotel offered us a different room late one night. Very good hospitality!
Comment from Hotel Management
5 Dec 2023 by The Palace Hotel Management, Hotel Management
Dear Mr James, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We will share your lovely feedback with our team. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 22 Jun 2023 on Hotels
Comment from Hotel Management
4 Jul 2023 by The Palace Hotel Management, Hotel Management
Dear Guest, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 4 Jun 2023
Great service. Only the toiletries is not refresh / change if you stay 3D 2N. This can be improve. Overall service, room, breakfast are 5 star
Comment from Hotel Management
4 Jul 2023 by The Palace Hotel Management, Hotel Management
Dear Mr Muhamad Firdaus. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us and our team made your stay comfortable. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 16 Jan 2023
Good value for money. Property is being renovated but you do not hear any loud noises. Staff are friendly. Nice natural surroundings.
Comment from Hotel Management
13 Feb 2023 by The Palace Hotel Management, Hotel Management
Dear Mr Phillip. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us and our team made your stay comfortable. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 31 Dec 2022 on Hotels
Comment from Hotel Management
26 Jan 2023 by The Palace Hotel Management, Hotel Management
Dear Mr Siu Hang,Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 28 Dec 2022
Comment from Hotel Management
22 Mar 2023 by The Palace Hotel Management, Hotel Management
Dear Ms Nicole. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 22 Dec 2022
Surely will stay in this hotel again. The room is clean & comfy. The staffs are friendly & helpful too. Breakfast can be improve and services are good anyway. Kids enjoy the pool and nothing that we need to complaint about. Keep up the good services!
Comment from Hotel Management
26 Jan 2023 by The Palace Hotel Management, Hotel Management
Dear Mr Agus, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you and your family had a memorable stay with us. We are happy to know our team managed to make your stay better. We will share your feedback in regards to the breakfast buffet for improvement. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
by A verified traveler
Posted 11 Dec 2022
Comment from Hotel Management
22 Mar 2023 by The Palace Hotel Management, Hotel Management
Dear Mr James. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.
