Ratings based on 997 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Gerry D Cruz - General Manager, Hotel Management
Dear Betty,Thank you for sharing this wonderful experience during your recent visit at The Pacific Sutera Hotel. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.We look forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Gerry D Cruz - General Manager, Hotel Management
Dear Kim Wah,As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. This will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Sincerely,
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Gerry D Cruz - General Manager, Hotel Management
Dear Yeo Kay,Thank you for staying with us at The Pacific Sutera Hotel, Sutera Harbour Resort and to share such a positive feedback.The voice of customers is critical in maintaining our high standards and I am pleased to read that you a had a pleasant stay with us. We are all looking forward to welcoming you back for another great stay with our warm and gracious hospitality.Sincerely,
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by Gerry D Cruz - General Manager, Hotel Management
Dear Yong Kyun,Thank you for taking the time to share a review of your experience following your recent visit to The Pacific Hotel, Sutera Harbour Resort.I am delighted you had a satisfactory stay and we look forward to the pleasure of welcoming you back soon.Kind regards,
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
1 Jan 2024 by Gerry D Cruz - General Manager, Hotel Management
Dear Jeonghyun,Thank you so much for your delightful review! We're thrilled to hear that you enjoyed your time at The Pcific Sutera Hotel. We're grateful for your intention to recommend us to your friends and share your experience on social media.
by A verified traveler
Posted 9 Dec 2023
Comment from Hotel Management
10 Dec 2023 by Gerry D Cruz - General Manager, Hotel Management
Dear Enn Lun,Thank you for the excellent rating!It's truly rewarding to see our efforts reflected in feedback as lovely as yours. Thank you once again for The Pacific Sutera Hotel and for taking the time to share your experience. Until your next visit, take care and have wonderful days ahead!
by A verified traveler from Leicester
Posted 29 Nov 2023
Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax
Comment from Hotel Management
30 Nov 2023 by Gerry D Cruz - General Manager, Hotel Management
Dear Renee,Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your recent stay . They are certainly not synonymous with our usual service standards. Rest assured that your satisfaction is paramount of our top priorities and regaining your trust and faith in our hotel is very important. We take your comments very seriously and will investigate the shortfalls described in your commentsWe will use your feedback to further enhance our offerings and ensure that we provide the best possible experience for our guestsDespite this situation, I really hope this will not deter you from staying with us in the near future.Sincerely,
by A verified traveler
Posted 26 Nov 2023
Comment from Hotel Management
28 Nov 2023 by Gerry D Cruz - General Manager, Hotel Management
Dear Wira Azlan,Thank you for your kind patronage at The Pacific Hotel, Sutera Harbour Resort and for taking the time to share this positive review. I am delighted to know that you have an overall enjoyable experience throughout your stay with us and greatly appreciate your kind recommendation of our hotel to the travel community. We look forward to welcome you back for another exceptional stay in the near future.
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by Gerry D'Cruz General Manager, Hotel Management
Dear Yongho,Thank you very much for taking the time to share such fantastic rating following your recent stay with us at The Pacific Sutera Hotel, Sutera Harbour Resort.We do hope that we will have the pleasure of welcoming you back soon for another memorable & enjoyable stay.Kind regards,
by A verified traveler
Posted 7 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by Gerry D'Cruz - General Manager, Hotel Management
Dear Joakim,Thank you for your rating feedback. It's hard for us to determine where we have fallen short as there were no issues emphasized in details however we do hope that will have the opportunity to welcome you back in the futureKind regards,
